FixYa is introducing FixYa SMB solution, a unique opportunity for retailers to instantly create their own tech- support community for free and best of all – without any integration on their end.

FixYa SMB solution allows our huge knowledge base to increase retailers’ user satisfaction and dramatically decrease the cost of post-sale support. FixYa SMB solution also reveals underutilized revenue opportunities from increased page views to up-selling premium support.

To get your Branded Tech-Support Community please visit us at http://www.fixya.com/partners or to get more info on FixYa SMB solution, please feel to contact me at mansha@fixya.com.

Thanks!

Mansha

This month we welcomed individuals with extensive background in the automotive world to our community of experts. Here are some car geeks that have joined us and have attained the rank of Guru.

• RapidTransit is a veteran automatic transmission rebuilder and installer. RapidTransit has provided 189 solutions with a rating of 86.03%.

• J_del has provided 188 solutions with a rating of 91.28% in a short time frame. J_del has been building cars for 10+ years and loves what he is doing.

• Guill is an ASE-certified Technician. Guill has provided 170 solutions with a rating of 89.02%.

• Pal03246 is a Nissan master technician and ASE-certified. With a rating of 89.69% , Pal03246 has provided 137 solutions.

• Emmissionwiz has been repairing Ford and GM lines for 30 years now. Emissionwix has provided 140 solutions with a rating of 87.73%.

With the word about the Fixya service spreading, we get thousands of car questions every day. We want to invite all those who are passionate about cars and fixing cars to join Fixya to help others, and earn some cash while doing so. Sign up here!

Or if you know someone who would be a great car expert on Fixya, please e-mail their contact info to Alex, our Community Manager Alex@fixya.com.

Thanks!

[Update on August 5, 2008]

We would also like to recognize fixincars for his contribution at FixYa. Fixincars is ASE Certified with L-1 diag, Cert. and has been fixing cars for 19 years.

Here’s what ABC 15, Phoenix Arizona News Channel had to say about replacing or fixing your electronics:

What about you? Do you repair and reuse? Or just toss it and buy a new one?

Here are some of the interesting videos I found on YouTube:

Did you know that a banana can be used as a cleaning product? Pretty Amazing! This video demonstrates how to repair the scratches on your iPod using the banana trick that is being used to fix the scratches on CDs.

This one is funny. A guy smashing his laptop against the wall when it doesn’t seem to be working. Next time I suggest him to contact FixYa before smashing his laptop.

I found this video in FixYa. Tom needs help with his Zanussi FJS1225W j washing machine. If you have the expertise in fixing washing machine then please help him.

What about you? Share your story. If you have made videos on fixing, we want to see it. Please share your thoughts or links to the videos in the comment box below.

A number of experts have taken an interest in answering problems on FixYa with video.

Video is great for customers as they can both see and hear your advice.

For those who are new to creating and posting video on YouTube.com, we prepared a short tutorial on how to upload videos to YouTube and FixYa.

To view, click on the link below:

http://www.youtube.com/watch?v=WuEn-9UOYwM

Look forward to seeing your video solutions!

Ask Me!  Ask Me!

If you haven’t had a chance to check it out yet we made some changes over the weekend. In particular we have added the ability to ask an expert directly. While it isn’t limited to just the experts it does come in handy when you are trying to solve a problem.

In my case I was having some trouble with my Nintendo Wii and instantly began searching the usual discussion boards and forums that fellow gamers chat on to see if they had run in to anything similar.

Unfortunately I didn’t have any luck and I turned to FixYa where I would surely find an answer. I have read a lot of helpful solutions and wanted to see if anybody else had the same problem with a wireless connection on their console. After a quick search I found that Figaro 1974 (link: http://www.fixya.com/users/figaro1974 )had experienced a similar issue(link: http://www.fixya.com/support/t421450-nintendo_wii ), however, they were not working off a wireless router. Kpenguin’s (link: http://www.fixya.com/users/kpenguin) answer was extremely helpful, but since my situation was a little different I wanted to see if he had any other suggestions.

Previously I would have had to submit an additional comment and hoped he read it or post a new question and hoped that he saw the question. Now I have the ability to ask him directly by clicking on the “Ask Me” button located on the solution or on their profile page.

While I chose to send the question to him as a regular solution there was still the option to utilize the premium service of chat or email assistance. Both of the premium options are still available for all experts to answer in case the person I am asking is not available, but in this case it was not an emergency so I decided to stick with a non-premium post.

After posting my question I checked back a little later to discover that he had responded to my post. I now have step by step directions (link: http://www.fixya.com/support/t437104-wii_wireless_connection) on how to finally get my Wii hooked up to the internet. I can’t wait to get home and set it up!

I hope you enjoy it as much as me.

Alex

Community Manager