You are currently browsing the Fixya Blog weblog archives for the year 2007.

We wanted to wish you all a Merry Christmas and Happy New Year.
I couldn’t stop myself but sharing a song written by one of our most active expert – Dyllan (the original song can be found at the expert’s lounge).

Enjoy…

We would like to draw your attention to some changes that have been made to the ranking system.
As you know rankings play a vital part in the way that our community works. They enable the askers to know how the expert done in solving previous problems and gives the experts an important feedback as well as allow them to participate in FixYa’s premium services.

There are now 4 ranks to choose from:
FixYa! – The highest rank. Should be applied when the proposed solution solved the problem.
Helpful – The solution provided helpful information that helped solve the problem or at least provided good directions.
Thanks For Trying – The solution provided some help but didn’t solve the problem.
Inappropriate – The solution had nothing to do with the problem.

And experts are divided into 4 groups:
Guru, Wiz, Master, Guide and apprentice.

We’ve noticed that many members who shared similar technical problems wish to include their personal story and/or add more info on the issue.
That’s why we came up with “I have the same problem” feature.
We recommend using this to add your side of the story (e.g. how it happened, what were the symptoms add a picture or a video etc.) or let people know how the solution worked for you.
Here’s a nice example of Sansa e250 MP3 Player problem that was solved. As you can see there’s no longer a need to comment in the solution section, just use the “I have the same problem” the same way ea_sports16 (We’re happy for you :-)) did.

Recently we’ve launched a “What You See Is What You Get” (a.k.a. WYSIWYG) version of the post editor.
Which means that you can see your message elements while editing.

In addition you can mark bold or underline important parts of your message, add links to internal and external sites, organize your points in bullets or auto numbering, add videos clips from youtube and pictures from your desktop.

When you need to take your gadget to a repair shop, how do you decide which store it’ll be?
Most people I know use YellowPages to locate a nearby store.
The problem is that going by the size of the ad at best tells you who is willing to spend more on advertisement (and probably has to charge more to justify it). It doesn’t really give information on the quality of the service or how reliable is the owner.

This is another place in the post sale experience where FixYa comes in handy.
FixYa’s repair services directory is where you can locate the best Service Providers based upon customers experience.