The Web2.0 philosophy (AKA User Generated Content) which FixYa is based upon is no doubt a noble one. With over 1,000,000 visitors and 10’s of thousands of solutions provided each month it also seems to be working quite well.
But sometimes one finds himself in a need for an immediate response and wants to ensure his problem gets the highest priority and most qualified expert’s attention.

That’s why we invented “Guaranteed Solution plan“. From now on when you post your new problem you can choose to make it “top priority” and get a solution “Guaranteed!“
Once you’ve purchased the “Guaranteed Solution Plan” your problem is going to remain in the top of the unsolved problems queue for Top notch experts only and with a strong incentive to get it solved.
When a new solution is offered you will be notified by Email and asked to indicate whether further assistance is required. The question will remain in the queue until you’ve confirmed that the problem is solved.
This is a risk free offer as you can always get a full refund in the event that you were not able to solve your problem.

In the continuous process of improving technical support we see this as a new stage in the evolution of the service. One that will take your experience at FixYa one step further…