You are currently browsing the Fixya Blog weblog archives for the year 2012.

Dennis Weid (aka EmissionWiz) brings home FixYa’s Expert of the Month Award

FixYa is proud to announce that Dennis Weid, also known as EmissionWiz, has been named Expert of the Month.

One quick look at his resume tells it all—Dennis has earned FixYa’s illustrious Expert of The Week badge a whopping 18 (yes, 18) times and has solved over 44,100 problems on the site. His specialty is Cars & Trucks where he has helped 14,077 people and counting get back safely on the road.

Dennis fits the bill for all of the criteria users look for when asking questions on FixYa. His answers are quick, reliable, and never fail to provide more than enough information for a user encountering a product issue. His ability to work with complex issues and efficiently diagnose the problem speaks volumes to both his passion and intelligence.

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FixYa Report Sheds Light on Offerings from Dropbox, Box, Google Drive, Apple’s iCloud, and SugarSync

Today FixYa, the leading product Q&A destination on the web and mobile, announces the release of a new report comparing consumer issues across the most popular cloud storage systems. The FixYa Cloud Storage Report includes offerings from Dropbox, Google Drive, SugarSync, iCloud, and Box. FixYa’s Cloud Storage Report looks at these market-leading file sharing services and pits them against each other, basing its findings on thousands of troubleshooting requests posted by consumers through its product Q&A site and iOS mobile app.

To see the full FixYa Cloud Storage Report please visit: http://blog.fixya.com/pr/nov2012/cloud-storage-report.html

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Enhancing Solutions with Images and Videos Anytime!

Everyone can now add videos or images to any solution they provide on FixYa at anytime!

As of today, FixYa users will gain the ability to insert images or videos into any new solutions they provide along with any solutions they have already provided in the past. For example, a solution you provided two months (or two years) ago can now be updated to include images or videos to further enhance the solution.

These new features will provide the ability to:

  • Insert images or videos when providing solutions to new unsolved problems
  • Update past solutions to include images or videos
  • Enrich your solutions to give users the best chance at solving their problem
  • Improve your solutions and boost your expert reputation

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ZJ Limited earns FixYa’s Expert of the Month

FixYa is proud to congratulate ZJ Limited on earning FixYa Expert of the Month honors.

A FixYa Expert for over three years, ZJ Limited constantly delivers top-quality solutions to users in need. His wealth of experience plays a huge role in his ability to solve problems—ZJ Limited is well-versed in how to fix cars, providing solutions for various makes and models since he began answering problems on the site.

He is the trusty neighborhood mechanic you always seek out when there is an issue with your vehicle, as his willingness to walk you through each step of the process makes getting your car up and running a simple process.

With over 17,000 solutions and 55,024 points on his resume, ZJ Limited’s relationship with 25 million monthly users of FixYa is one that makes the site hum. Users know and understand that when they see one of their product problems solved by ZJ Limited they are well on their way to getting a quick and reliable fix.

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FixYa’s iPhone App a huge hit with users and media

Last week we unveiled our brand new iPhone app, an experience tailored just for you. The official press release with all the details can be found by clicking here.

You can download the app from the app store by visiting here.

User experience is extremely important to us. We know that you are accessing FixYa on your mobile device more and more every single day. It only makes sense to go where you currently are, and be where you are going more often.

That’s why this release was so important to us– the FixYa iPhone app not only gives you a sleek experience filled with all the simple functionality you’ve come to know and love, it allows you to show our Experts what is wrong with your product. This simplifies things greatly and makes communicating your problem as simple as a flick of a button.

In turn, our Experts are able to show you how to fix your problem instead of explaining it to you. Reading things like “pull off the stop tube, remove the retaining clip, and take out the handle washer” may seem like a foreign language to people trying to fix a leaky showerhead, but seeing that in action with a FixYa video is as universal a language as they come.

It also doesn’t hurt when people say nice things about your product. Did we mention we got some sweet press coverage as well?

But before you read, make sure to go to the app store and download the FixYa iPhone app and see what everyone is so excited about.

Enjoy!

They Published:Troubleshooting Q&A Platform FixYa’s New iOS App Allows You To Record And Post Videos Of Product Issues

They Said: “In the new iOS app, you can choose the product category from 36 general groupings, shoot a video from your smartphone explaining the issue, and receive a response from a FixYa expert on how to solve the issue. FixYa’s product categories span from cell phones, to coffee makers, and from cars to motherboards.”

They Published: FixYa Allows You to Post Videos and Ask Repair Questions from Your iPhone

They Said: “The handy thing with the mobile app is that you can actually film your problem to provide more insight into what the problem is. This means you no longer have to try and describe that awful whirling noise followed by a cough from you car, or where you coffee maker is shooting water out of. From the mobile app you can ask a question and post a video, answer questions, and search for help for any problem. It’s simple to use, and makes hunting for a help a bit easier.”

They Published: FixYa releases iOS app for users to record their DIY issues in video clips to find help

They Said: “Having a mobile video app nearby when things go wrong could be pretty handy. You’re not at home when something happens to your car most of the time and if things do go wrong where you live, you might not have time to boot up your PC. As we rely upon mobile devices more and more to help with our daily needs, it’s not surprising that it should become a tool for DIY when we need a little advice.”

They Published:FixYa’s new iPhone app lets you ask repair questions on video

They Said: “The app lets users record short videos about the issues they are having with various devices – and experts respond on video as well. The new video feature represents a big step into mobile for FixYa, and foreshadows an interesting monetization strategy.”

They Published: New iPhone apps worth downloading: Camera+ for iPad, FixYa, Trick Shots

They Said: “The FixYa community is 25 million people strong, so there are going to be a lot of happy folks downloading this app. The ability to post videos from your iOS device is really handy for people working on large objects (like cars) who might be away from a Wi-Fi connection or laptop.”

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Interested? Download FixYa’s free iPhone app today by clicking here!