You are currently browsing the Fixya Blog weblog archives for the year 2012.

Wireless Printing, Ink Abuse, and Paper Jams – New FixYa Report Shines Light On Biggest Customer Issues with Top Printers from HP, Epson, Canon, Samsung, and Kodak

FixYa’s report finds consumers loving the ease of the HP Photosmart and the reliability of the Samsung SCX; wishing for wireless scanning with the Epson Stylus; while warning users to steer clear of the Canon Pixma and Kodak ESP

Today FixYa, the leading product Q&A destination on the web, announces the first-ever report comparing consumer issues across all of the most popular printers including makes from HP, Epson, Canon, Kodak, and Samsung. Even with the explosion of digital media, the necessity for physical documents still exists and, naturally, printers continue to be just as frustrating and unreliable as ever. FixYa’s Printer Report, released today, looks at market-leading products and pits them against each other to help consumers make the best purchasing decision. The FixYa Printer Report based its findings on thousands of troubleshooting requests posted by consumers on its product Q&A website.

While the Samsung SCX is known for its reliability, it is an older model without many of the recent upgrades most printers offer. However, it is these newer features that have also been giving many customers the biggest headaches. The FixYa Printer Report seeks to provide an honest review to consumers by highlighting the main troubleshooting trends across five of the standout products. The FixYa Printer Report also highlights a number of other concerns among the surveyed printers:

  • While being praised for easy setup and troubleshooting, consumers are seeing a lot of wireless scanning issues with the HP Photosmart. Along with scanning issues, the Photosmart is criticized for being extremely loud, producing a “deafening racket”
  • The Epson Stylus has been heavily criticized for lacking the ability to wirelessly scan documents and for its notorious photo paper jams
  • Applauded for its reliability and price point, the Samsung SCX is an older printer that gives users with Mac OSX 10.5.3 or higher some serious difficulties

Below are the top five problems for each device in the FixYa Printer Report, and the percentage of troubleshooting requests that fall into each problem category:

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Takeoff Tuesday: New Thread and Product Pages

Greetings FixYa fanatics! In this week’s edition of Takeoff Tuesday we run through the improvements you’ll see when you land on a thread page to view a solution or go to a product page to check out a hot new product.

You can visit these new pages by visiting www.fixya.com and searching for a solution/product. Or you can just click here if you’re not in the browsing mood and want us to do all the work for you.

It’s what we’re here for. Happy to oblige.

But back to the task at hand. Our main goals when we designed this new thread page were as follows:

  • Provide a sleeker and more modern experience for you and 30 million other monthly FixYa users
  • Give Experts more tools at their disposal to solve questions from thread pages
  • Encourage more interaction amongst users by highlighting the comment sections
  • Provide askers and browsers a clear idea where the question stands (solved or unsolved)
  • Retain the core functionality of the FixYa experience while improving upon the sturdy infrastructure of the best product support site in the world

Right when you land on the new thread page you can just how much it hums– the layout is very similar to what we had in the past, but small housekeeping tweaks around the page improve your experience by leaps and bounds.

It’s easier to view solutions, interact with other users, and find exactly what you’re looking for. Furthermore, we’ve experienced greater interaction with the page when we rolled it out in our initial beta test for select users.

The product team’s number one goal is to always make sure the 30 million people who come to our site each month are happy with any changes we make. That’s why we test and test, listen to feedback, and test again. We’re happy that you guys are happy with the changes, and as always, invite you to reach out to us at support-at-fixya-dot-com if you have anything on your mind.

You can see an image of the new page below.

Click “Continue Reading” to see a full list of the improvements we have made to the page.

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FixYa Point Shop Profile: T-Shirts and Hoodies

Hello FixYa fanatics! Over the course of the next six weeks we will be profiling some items in the point shop in order to give you a better idea of what you can earn for free by solving questions on FixYa. Our original post on the grand opening of the shop can be found here.

Earlier this month we brought to you the FixYa Point Shop, a place where Experts can turn in their points for cool items like the Kindle Fire, Roku 2 XS, and clothing branded with one-of-a-kind FixYa logos. In case you’re unaware of the Point Shop and all of the awesomeness that comes along with it, here’s a brief refresher course:

Earn points by solving questions on FixYa

Visit www.fixya.com/shop and select the item you’d like to receive

Get free shipping around the world, wherever you live

As of this posting we have 8 items in the shop for you to choose from. They range from clothing to electronics, giving you a wide variety of gifts you can receive for all of your hard work.

Today we’ll be taking a deeper look at the t-shirt and hoodie. Click “Continue Reading” to find out more!

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Congratulations to k_akima, FixYa’s Expert of The Month for July

FixYa is proud to congratulate k_akima on earning FixYa Expert of the Month honors for his work in July 2012.

A long-time top expert on the site, k_akima’s ability to provide concise solutions to questions across various categories is an asset that the FixYa community appreciates immensely– not a day goes by without k_akima helping someone solve a nasty product problem. His ability to offer a wide range of tips and fixes for digital cameras, phones, calculators, and numerous other technical devices enriches the site immensely, setting the standard for what an online tech support should be.

In other words, he’s a guru. And we couldn’t be happier to have him as part of our team.

With over 27,500 solutions on FixYa, k_akima’s experience with tech support is unparalleled. He is currently the longest serving top expert on the site, and possesses a wide range of skill which make him extremely useful across various categories.

Like all of us however, k_akima has his specialties. The most notable one is Digital Cameras, in which he has solved a whopping 14,674 questions from users in need of a quick and successful fix. Along with Digital Cameras, he also has an excellent working knowledge of numerous other categories.

His specialties are as follows:

  • Digital Cameras – 14674 solutions
  • Calculators – 3603 solutions
  • Phones – 2597 solutions
  • MP3 & Digital Media… – 1558 solutions
  • Answering Machines – 914 solutions
  • Camcorders – 658 solutions
  • Film Cameras – 587 solutions

If you have a question about a product in one of these categories, rest assured FixYa fanatics– you are in excellent hands.

Congratulations again to k_akima on earning Expert of the Month honors.

Think you have what it takes to be FixYa’s Expert of the Month? Send an email to support-at-fixya-dot-com with your username and have a change to win a gift from the brand new FixYa point shop!

FixYa Announces Point Shop For Experts

FixYa is proud to announce the grand opening of the FixYa Point Shop, an online store where experts can convert their points into awesome swag like clothes and electronics.

FixYa branded items include hats, t-shirts, backpacks, hoodies, and jackets, while popular electronic items include JBL Creature III Speakers, Roku 2 XS, and the Kindle Fire. All items are available for users regardless of skill level or time spent on the site.

You can visit the brand new FixYa Point Shop by clicking here.

Other features of the new Point Shop are as follows:

  • Earn points and get items. Answer unsolved questions from FixYa users by signing up for an account and clicking “Answer”. Current users follow the same process.
  • Check your balance. Keep tabs on your Point Shop balance by  going to “My Profile > My Account > Point Shop Balance”. There you will see your redeemable points.
  • Reedemable Points. Redeemable points are all points you have earned on FixYa by solving problems minus the points you have spent on shop purchases. For example: If you’ve earned 3,000 points on FixYa and then purchase a t-shirt worth 2,500 points, you will have 500 redeemable points left to spend.
  • Points are forever. Been solving questions since 2007? You’re in luck. Every point you have earned over your FixYa career can be used to redeem items.
  • Free shipping around the world. No hidden fees or charges. We ship anywhere and everywhere around the world. No matter where you live, the point value of your item will be exactly what you see.
  • Get featured on the blog. Send a picture of you with your FixYa gear to shop@fixya.com and get featured on this very blog as well as our Facebook page. It’s just another way of us thanking you for a job well done.

Visit the FixYa Point Shop by clicking here and get started on earning points.

Your dedication and intelligence is what makes FixYa so special, experts. We can’t wait for you to receive your new gifts.

Enjoy!