Announcements

Enhancing Solutions with Images and Videos Anytime!

Everyone can now add videos or images to any solution they provide on FixYa at anytime!

As of today, FixYa users will gain the ability to insert images or videos into any new solutions they provide along with any solutions they have already provided in the past. For example, a solution you provided two months (or two years) ago can now be updated to include images or videos to further enhance the solution.

These new features will provide the ability to:

  • Insert images or videos when providing solutions to new unsolved problems
  • Update past solutions to include images or videos
  • Enrich your solutions to give users the best chance at solving their problem
  • Improve your solutions and boost your expert reputation

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FixYa’s iPhone App a huge hit with users and media

Last week we unveiled our brand new iPhone app, an experience tailored just for you. The official press release with all the details can be found by clicking here.

You can download the app from the app store by visiting here.

User experience is extremely important to us. We know that you are accessing FixYa on your mobile device more and more every single day. It only makes sense to go where you currently are, and be where you are going more often.

That’s why this release was so important to us– the FixYa iPhone app not only gives you a sleek experience filled with all the simple functionality you’ve come to know and love, it allows you to show our Experts what is wrong with your product. This simplifies things greatly and makes communicating your problem as simple as a flick of a button.

In turn, our Experts are able to show you how to fix your problem instead of explaining it to you. Reading things like “pull off the stop tube, remove the retaining clip, and take out the handle washer” may seem like a foreign language to people trying to fix a leaky showerhead, but seeing that in action with a FixYa video is as universal a language as they come.

It also doesn’t hurt when people say nice things about your product. Did we mention we got some sweet press coverage as well?

But before you read, make sure to go to the app store and download the FixYa iPhone app and see what everyone is so excited about.

Enjoy!

They Published:Troubleshooting Q&A Platform FixYa’s New iOS App Allows You To Record And Post Videos Of Product Issues

They Said: “In the new iOS app, you can choose the product category from 36 general groupings, shoot a video from your smartphone explaining the issue, and receive a response from a FixYa expert on how to solve the issue. FixYa’s product categories span from cell phones, to coffee makers, and from cars to motherboards.”

They Published: FixYa Allows You to Post Videos and Ask Repair Questions from Your iPhone

They Said: “The handy thing with the mobile app is that you can actually film your problem to provide more insight into what the problem is. This means you no longer have to try and describe that awful whirling noise followed by a cough from you car, or where you coffee maker is shooting water out of. From the mobile app you can ask a question and post a video, answer questions, and search for help for any problem. It’s simple to use, and makes hunting for a help a bit easier.”

They Published: FixYa releases iOS app for users to record their DIY issues in video clips to find help

They Said: “Having a mobile video app nearby when things go wrong could be pretty handy. You’re not at home when something happens to your car most of the time and if things do go wrong where you live, you might not have time to boot up your PC. As we rely upon mobile devices more and more to help with our daily needs, it’s not surprising that it should become a tool for DIY when we need a little advice.”

They Published:FixYa’s new iPhone app lets you ask repair questions on video

They Said: “The app lets users record short videos about the issues they are having with various devices – and experts respond on video as well. The new video feature represents a big step into mobile for FixYa, and foreshadows an interesting monetization strategy.”

They Published: New iPhone apps worth downloading: Camera+ for iPad, FixYa, Trick Shots

They Said: “The FixYa community is 25 million people strong, so there are going to be a lot of happy folks downloading this app. The ability to post videos from your iOS device is really handy for people working on large objects (like cars) who might be away from a Wi-Fi connection or laptop.”

*****

Interested? Download FixYa’s free iPhone app today by clicking here!

FixYa Report Reveals Biggest Gripes With Ultrabooks From Apple, Dell, Lenovo, and More

FixYa’s Ultrabook Report finds consumers troubled with battery life on the Lenovo X1 Carbon and Vizio Thin + Light; billing the Asus Zenbook Prime as a strong competitor to the reigning Macbook Air; while consumers warn other potential buyers to steer clear of the Dell XPS 14z

SAN MATEO, CALIF. (September 20th, 2012) – Today FixYa, the leading product Q&A destination on the web, announces the release of a new report comparing consumer issues across the most popular ultrabooks. The FixYa Ultrabook Report includes the Macbook Air, Asus Zenbook Prime, Lenovo Thinkpad X1 Carbon, Dell XPS 14z, Acer Aspire Timeline Ultra M5, Vizio Thin + Light, and Lenovo IdeaPad. FixYa’s Ultrabook Report, released today, looks at these market-leading devices and pits them against each other, basing its findings on thousands of troubleshooting requests posted by consumers on its product Q&A site.

To learn more about the FixYa Ultrabook Report visit: the Ultrabook Report page.

With an increasing number of people working on-the-go and using computers for both business and personal tasks, ultrabooks have exploded in popularity. While Apple’s Macbook Air dominates the market with their pick-up-and-use mantra, and a long track record of producing high quality products, competition in the ultrabook market has become fiercer than it once was. With an explosion of choices in the market today, consumers are generally left confused, uninformed, and uncertain as to the strengths and weaknesses of each ultrabook. The FixYa Ultrabook Report seeks to provide clarity to consumers by highlighting the main troubleshooting trends across seven of the standout devices.

Below are the top five problems for each device in the FixYa Ultrabook Report, and the percentage of troubleshooting requests that fall into each problem category:

Top 5 Azus Zenbook Prime Problems:
1. Touchpad Errors – 45%
2. Keyboard Issues – 20%
3. Runs Slow – 20%
4. Heat and Noise – 10%
5. Other – 5%

Top 5 Macbook Air Problems:
1. Low Memory – 25%
2. Thermal Shutdown – 25%
3. Difficult to Repair – 20%
4. Speaker Quality – 15%
5. Other – 15%

Top 5 Lenovo Thinkpad X1 Carbon Problems:
1. Battery Life – 35%
2. Touchpad Errors – 30%
3. Poor Multitasking – 25%
4. Runs Slow – 5%
5. Other – 5%

Top 5 Dell XPS 14z Problems:
1. Wireless Card Connection – 35%
2. Poor Screen Quality – 25%
3. Heats Up Quickly – 20%
4. Lack of Support – 10%
5. Other – 10%

Top 5 Acer Aspire Timeline Ultra M5 Problems:
1. Poor Screen Quality – 35%
2. Loud Fan – 25%
3. Heat – 20%
4. Insufficient SSD – 10%
5. Other – 10%

Top 5 Vizio Thin + Light Problems:
1. Battery Life – 35%
2. Keyboard – 25%
3. Slow Performance – 20%
4. Wi-Fi Problems – 15%
5. Other – 5%

Top 5 Lenovo IdeaPad Problems:
1. Poor Screen Quality – 35%
2. Loud Fan – 30%
3. Heat – 15%
4. Insufficient SSD – 10%
5. Other – 10%

FixYa compiled its latest report and how-to troubleshooting guide by sourcing data from its 25 million users and 8 million product problems and solutions. Those interested in viewing the full report as well as crowd-sourced solutions to each device’s top issues can do so here.

“Choosing the right ultrabook can be a tricky process: with size and portability being a dominant factor for consumers, ultrabooks must balance power with issues like heat generation and build quality,” said FixYa CEO Yaniv Bensadon. “Our goal at FixYa is to unearth the strengths and weaknesses of market leading products, and to lift the veil of uncertainty for consumers. The FixYa Ultrabook Report brings the most common ultrabook problems to the forefront, while offering troubleshooting solutions, when possible, for current owners.”

FixYa brings consumers the most comprehensive solution database in the world. The FixYa Smartphone Report was generated from over 25 million users, 650,000 experts and 8 million product problems and solutions. FixYa’s unique access to crowd-sourced product Q&A from consumers grants the company transparent data that no other service can claim to provide. FixYa’s troubleshooting data comes from real-life consumer experience with products and product problems.

To learn more about the FixYa Smartphone Report, visit http://blog.fixya.com/pr/sept2012/ultrabook-report.html

To learn more about FixYa, visit www.fixya.com

About FixYa

FixYa is a community based trouble-shooting resource that provides consumer-generated, practical product tips to help consumers solve problems on 8 million products. FixYa is a place where individuals can share real world experiences and connect to provide each other practical advice. From fixing cars, to cameras, to mobile devices, FixYa empowers over 25 million monthly visitors to repair and improve upon products they already own via its website and on mobile devices around the globe. FixYa is a venture-funded company with offices in San Mateo, California.

For more information, visit www.FixYa.com, email a question via our contact page, or follow FixYa on Twitter.

Wireless Printing, Ink Abuse, and Paper Jams – New FixYa Report Shines Light On Biggest Customer Issues with Top Printers from HP, Epson, Canon, Samsung, and Kodak

FixYa’s report finds consumers loving the ease of the HP Photosmart and the reliability of the Samsung SCX; wishing for wireless scanning with the Epson Stylus; while warning users to steer clear of the Canon Pixma and Kodak ESP

Today FixYa, the leading product Q&A destination on the web, announces the first-ever report comparing consumer issues across all of the most popular printers including makes from HP, Epson, Canon, Kodak, and Samsung. Even with the explosion of digital media, the necessity for physical documents still exists and, naturally, printers continue to be just as frustrating and unreliable as ever. FixYa’s Printer Report, released today, looks at market-leading products and pits them against each other to help consumers make the best purchasing decision. The FixYa Printer Report based its findings on thousands of troubleshooting requests posted by consumers on its product Q&A website.

While the Samsung SCX is known for its reliability, it is an older model without many of the recent upgrades most printers offer. However, it is these newer features that have also been giving many customers the biggest headaches. The FixYa Printer Report seeks to provide an honest review to consumers by highlighting the main troubleshooting trends across five of the standout products. The FixYa Printer Report also highlights a number of other concerns among the surveyed printers:

  • While being praised for easy setup and troubleshooting, consumers are seeing a lot of wireless scanning issues with the HP Photosmart. Along with scanning issues, the Photosmart is criticized for being extremely loud, producing a “deafening racket”
  • The Epson Stylus has been heavily criticized for lacking the ability to wirelessly scan documents and for its notorious photo paper jams
  • Applauded for its reliability and price point, the Samsung SCX is an older printer that gives users with Mac OSX 10.5.3 or higher some serious difficulties

Below are the top five problems for each device in the FixYa Printer Report, and the percentage of troubleshooting requests that fall into each problem category:

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Galaxy SIII vs. iPhone 4S: Top U.S. Smartphones Get Pitted Head-to-Head in New Report From FixYa

Today FixYa, the leading product Q&A destination on the web, announces the first-ever report comparing consumer issues across all of the most popular smartphones including the newly-released Samsung Galaxy SIII, Apple iPhone 4S, Samsung Galaxy Nexus, RIM Blackberry Curve, HTC Titan II, and the Nokia Lumia 900.

With smartphones already accounting for more than half of mobile phones in the United States, the market is expanding at a rapid rate. FixYa’s Smartphone Report, released today, looks at market-leading devices and pits them against each other, basing its findings on thousands of troubleshooting requests posted by consumers on its product Q&A site.

With the just-launched Samsung Galaxy SIII claiming the most buzz of any current phone, competition in the smartphone market is as fierce as ever. Industry titans are rolling out new smartphones left and right, leaving consumers confused about which one to pick and whether they are buying a reliable product. The Fixya Smartphone Report seeks to provide clarity to consumers by highlighting the main troubleshooting trends across six of the standout devices.

Below are the top five problems for each device in the FixYa Smartphone Report, and the percentage of troubleshooting requests that fall into each problem category.

Click “Continue Reading” to see the rest of the report.

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