Announcements

FixYa Launches First Ever HTML5 Product Q&A Site As Mobile Traffic Doubles to 4 Million Users Over The Past Six Months

Android users now able to ask and answer questions by uploading videos and pictures directly from their phones, without needing to download an app

San Mateo, CA– FixYa, the leading product Q&A destination, today announces the launch of FixYa Mobile, a complete HTML5 overhaul of its mobile website designed to optimize the most comprehensive product solution site in the world for use on smartphones and tablets.

To see the newly-designed site and all of its added features visit www.FixYa.com from a smartphone.

In recent months FixYa users have been introduced to a host of exciting new features such as the Fix-O-Meter and colorful expert achievements. Beginning today, FixYa’s mobile users will also have access to the full FixYa experience, as well as a host of fresh capabilities only available via mobile. The more than 10 million answer and ask flows comprising FixYa’s product database are now streamlined for mobile access. It also gives FixYa’s 650,000 experts access to all the colorful points, badges, and levels found on their full-sized dashboards.

Over the past six months, FixYa’s mobile traffic has doubled as an increasing number of the site’s 24 million monthly users turn to mobile devices to browse the web. FixYa has seen incredible growth in the number of mobile users accessing the site and is currently ranked as the 29th largest mobile website, according to Quantcast. Today, 17 percent of FixYa’s users access the site via a mobile device.

The FixYa Mobile site brings users the freedom of 24/7 product support available anywhere, and includes these features, among others:

  • Sleek and refined HTML5 design and user experience
  • Free expert solutions for more than 4 million products
  • Search and find solutions by product name, brand, and other keywords
  • Read top solutions posted by experts, ranked by quality and popularity
  • Colorful achievements for expert contributors

Android users are also gaining an exclusive new feature: they will be able to ask and answer questions by uploading videos and pictures directly from their phones without needing to download an app – a groundbreaking interaction solution that makes solving complex product problems a breeze.

“FixYa’s value comes from being able to offer access to quick, expert product help whenever you need it,” said FixYa CEO, Yaniv Bensadon. “With more users turning to their mobile devices for solutions to their everyday product problems, we felt it necessary to optimize the smartphone experience so it is more in line with the speed, accuracy, and convenience our 24 million users have come to expect.”

With FixYa Mobile users can bookmark previously viewed solutions (and other top solutions for products you own) for quick viewing in the future. Car broken down on Highway 66? The FixYa Mobile site can help users figure out exactly what’s wrong. They might not need to spend that $500 on a tow truck to the nearest town.

FixYa Mobile gives users fast, easy, and free solutions for all your product problems. With solutions for over four million products, they can easily find the answers they’re looking for and save money by bypassing costly support fees or the cost of shipping your product back to the manufacturer. Computer problem? Car? Appliance? Electronics? Users can quickly find free solutions to everyday product problems, provided by real FixYa experts. 24 million people use FixYa each month to save time and money.

To learn more about FixYa Mobile offering, visit http://www.FixYa.com from a smartphone.

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Our 5 Favorite DIY (“Do It Yourself”) Coat Racks

Hundreds of new categories have been added to FixYa’s library over the last two weeks. From furniture to pet supplies we’ve been hard at work giving you the tools you need to ask, answer, and connect over products you know and love.

The category we’re covering today is Coat and Hat Racks, a category that was added to FixYa last week.

With so many new products on the site we thought it would be prudent to periodically highlight these new categories and share some related DIY projects that reaffirm our love of waking up to do what we do every day.

As many of you know, here at FixYa we’re huge DIY’ers. We love to take apart gadgets, fix problems for others, and fix problems for ourselves.

Most importantly however, we love to create. There’s a simple pleasure in making something with your own bare hands that you can proudly display in your home or gift to others.

It’s the kind of self-nourishment all of our Experts believe in, and a trait our users rely upon when they come to us with their product questions. When you’re fixing someone else’s problem you need to be creative, especially when that interaction is taking place online.

That creativity is what we are highlighting today.

Here are our five favorite DIY coat and hat racks:

Pipe Hat & Coat Rack

Designed by Nick Fraser, this coat rack is great for a modern home with an industrial feel. The red knob adds a lot of pop to any wall needing some color or life, and the gold piping adds some flair to what is otherwise considered a boring household item.

The best part about it? We’re pretty sure you don’t need to call a plumber to install it.

 

Tree Branch Hat & Coat Rack

This might be our favorite DIY coat rack for no other reason than it’s about as rustic as you can get. Utilizing branches that have fallen off trees, it’s a sustainable solution for any consumer looking to bring a little bit of the great outdoors into heated and insulated homes.

You might have to hunt around for perfect branches a bit before you have enough to hang your coats, but completing this project in the fresh air sounds like…well, a breath of fresh air.

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Apple TV or Google TV? New Report from FixYa Reveals Top Consumer Issues With The Most Popular Web TV Systems

FixYa’s report finds consumers dissatisfied with web TV box-top products; Google TV and Apple TV register major issues, with Boxee and Roku garnering higher praise.

San Mateo, CA – Today FixYa, the leading product Q&A destination on the web, announces the first-ever report comparing consumer issues across all the most popular web TV systems including Apple TV, Google TV, Boxee and Roku. With Internet-connected TV poised to reach 500 million devices by 2015, the market is on the verge of exploding in scale. FixYa’s latest Web TV Report, released today, looks at market-leading products and pits them head-to-head, basing its findings on thousands of troubleshooting requests.

With the recent Apple TV upgrade, rumors of a full-fledged smart TV built by Apple, and even Intel jumping into the mix, consumers are increasingly intrigued by the promises of web TV. However, the market for web TV products continues to be an opaque one, with consumers often confused by the pros and cons of each product. The FixYa Web TV Report seeks to cut through the fog by looking at the main troubleshooting trends across the four standout players.

Below is a summary of FixYa’s Web TV Report findings:

  • Apple TV’s iTunes connectivity is its most appealing feature, but also its most troubling.
  • Google TV is plagued by a lack of content, making it the worst value for consumers.
  • The Boxee Box is the most widely respected web TV device for users looking to take full advantage of web TV services. Consumers rank this as the best choice, overall.
  • Roku’s simplicity, price point, and reliability provide a good option for users new to web TV.
  • Web TV in general has not gained much traction with mainstream consumers due to uncertainty in the benefits of owning a web TV product. Meanwhile, consumers who have jumped on the Web TV train are disappointed that their set-top boxes cannot record content.

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Takeoff Tuesday: Email Settings

Welcome to the second edition of Takeoff Tuesday, a weekly feature on the FixYa blog that highlights the new site features that were released on Tuesday morning.

Along with giving you an idea of what new tools you will be able to use, this feature allows you to send us feedback on what is awesome and what you would like to see added in the future.

Just like last week we have a minor addition that will improve your interaction with FixYa. Unlike the Edit Categories feature however, which will be used by Experts to improve their ability to solve questions when they are on the site, our new Email Settings page is meant to improve interaction with FixYa when you are offline.

As many of you have told us, the email updates FixYa sends when someone comments on a thread is invaluable. It gives you the power to stay involved in all of your conversations without manually checking the thread every day. It’s effective, non-intrusive, and an integral part of your experience on the site.

Although this is all well and good, we also understand that no two users are the same. Some enjoy staying constantly plugged in while others only want to think about FixYa when they are on FixYa. And while this set of users is small based off the feedback we’ve received in the past, it’s also very important for us to accommodate everyone’s needs as we strive to create the best site experience we can.

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FixYa adds Leaderboard to celebrate Experts’ Accomplishments

FixYa is proud to announce the release of the Experts Leaderboard, a brand new feature which tracks Experts’ activity over the course of a week. Along with giving our best Experts the ability to see where they stand in regards to their peers, this Leaderboard highlights all of our phenomenal Experts and gives them a dedicated place on the site that celebrates their accomplishments.

An Expert’s score is the total number of points they have earned during the week. Experts earn the majority of their points by solving questions, and bonus points are given out for a solution that receives a positive rating from the community or solutions that are posted within a few hours of the question being asked.

Another front-end feature we released today was the addition of the Top Experts Leaderboard teaser that can be found on the FixYa Home Page. This teaser gives us the ability to do the exact same thing as the Top Experts Leaderboard– celebrate the accomplishments of our Experts– as well as keep each and every user on FixYa up to date on which Experts are truly the cream of the crop.

The Leaderboard wouldn’t be complete without recognition for the number one spot of course, and on that front we have delivered as well. A Top Expert achievement badge will be bestowed upon the #1 Expert at the end of the week, giving that Expert the deserved recognition for a job very well done.

If you see an Expert with that badge solving your questions you can be certain you are in the best of hands.

For more information on our Top Experts leaderboard, please click here. If you’re looking for more information on the Top Experts badge, please click here.

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