FixYa, the leading product Q&A destination, is proud to unveil its FixMas 2011 holiday report, detailing the most popular consumer electronics items of the holiday season and their reliability head to head against competing products.
The holidays may be over, and the gifts unwrapped, but proud new device owners could just now be discovering a sea of problems with their new gadgets. This holiday’s report reveals the most popular problems experienced by consumers from November 2011 to the start of January 2012.
The report releases a number of troubleshooting lists (below), including the top smartphones, top tablets, and top game consoles of the holiday season, with details of major issues for each product. For example, the FixMas report finds that the iPhone is plagued by battery problems, while Apple’s iPad is found to be much more reliable than competing tablets and e-readers.
In addition, FixYa’s detailed product troubleshooting census uncovered a number of surprising results:
- The iPhone tops the list of troubleshooting requests for smartphones, with a whopping 40% of the issues related to the battery.
- Non-touchscreen smartphones such as the BlackBerry Curve and Nokia E63 have few troubleshooting requests than their touchscreen cousins, like Samsung Galaxy phones and iPhones.
- The iPad is found to be far more reliable than competing Android tablets like the Samsung Galaxy and Coby Kyros, which tend to have many more touchscreen-related issues like screen freezes.
- Gaming consoles in general (XBox 360, PS3, and Nintendo Wii) require the largest amount of troubleshooting, being responsible for just over 60 percent of the total questions asked by FixYa users during the holiday season.
FixYa brings consumers the most comprehensive solution database in the world. FixYa’s FixMas data was generated from over 20 million users, 650,000 experts, and 10 million product problems and solutions. FixYa’s unique access to crowd-sourced product Q&A from consumers, grants the company transparent data that no other service can claim to provide. FixYa’s troubleshooting data comes from real-life consumer experience with products and product problems.
The graphs generated from FixYa’s FixMas data report can be seen by clicking “Continue Reading” below.
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Here at FixYa we are proud of our efforts to constantly improve the user experience. Every day we come to the office we have one goal in mind– make our site as intuitive and enjoyable as possible for all of you.
Today we have made two small but important changes to our user experience that will help both Experts and askers alike.
For starters, many have already noticed the improvements to our search function located in the top right hand corner of your home page.
Instead of an auto-fill occurring within the confines of the search box, we now offer users a list of 7 thread pages (complete with question and solution) based on what you are currently searching for. Along with having a sleek design that looks great in action, the tool is a huge benefit for users looking for a quick solution to their problem.
No more loading and reloading various pages in the archives in an attempt to find a solution, and certainly no more confusion as you desperately try to guess what the best search term might be– type in a phrase, browse the solutions, and enjoy the results in real-time.
It’s that simple.
Although this tool is primarily used by askers searching through previous solutions, our Experts have seen benefits as well. Since the new search function returns more relevant results than others found across the web, FixYa’s best Experts have more eyes on their top-notch solutions.
This means more opportunity for positive rankings, with Experts (who earn points) and askers (who find solutions) all winning at the same time.
Thumbs up indeed.
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It’s been a busy couple weeks for us at FixYa. We rolled out Version 3.0 of our website in mid-December, TechCrunch weighed in with their
approval of the new look, and our traffic has been off the hook this holiday season as consumers around the world search for solutions to their product problems.
Not surprisingly, our Experts have been busy using their finely-honed expertise to solve these issues.
And they’ve been racking up the achievements along the way.
For those who are unaware of Achievements, a brief refresher– FixYa has introduced six achievements to the site that are bestowed upon Experts once they reach a specific milestone in their career. These achievements are posted into Expert’s profiles for everyone to see.
Along with providing Experts a badge they can be proud of and share online, it also serves as a measuring stick for askers to utilize upon receiving a solution. If you receive a solution from an Expert who has two or more achievements in their profile, you know that he or she is superbly qualified to diagnose the issue you are currently dealing with.
As of this posting there are 50 total Experts who have received at least one achievement. Dedicated Experts are a common occurrence on FixYa, but sometimes even we are surprised with the passion they have for helping out the community.
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FixYa Version 3.0 is here and gaining significant attention from both the media as well as our Experts.
With a focus on revolutionizing the dynamics around how questions are asked and answered, our new website improves the user experience by rewarding Experts for timely solutions and increasing the excitement of helping people around the world solve their product problems.
New features such as achievements, an addicting point system, newly redesigned home page, and a sleek yet intuitive dashboard will appeal to new and old Experts alike. These features, along with the upcoming release of the FixYa online store and an updated Search function, will continue to give back to the Experts that are the lifeblood of our site.
With over 20 million unique visitors visiting FixYa per month it’s easy to see why we’re excited to unveil these new features. But enough information from us– let’s take a look at what TechCrunch had to say last week when they profiled FixYa Version 3.0:
As the focus for FixYa has been on growth, on creating genuine, user-generated content that isn’t mashed, collected, or aggregated, on leveraging first users and building a network effect. Bensadon says that SEO was a significant driver for early traffic, as users with specific product problems looking for quick answers to lens issues on their Asus v90 would pop over to Google search to test the Web for answers, and FixYas results would often appear towards the top.
But, over the last six months, FixYa has turned its focus from scaling and growth to providing a user experience that is more appealing, that allows users to take advantage of the wealth of data the startups has collected over the last few years on products.
Q&A sites can be really hit-or-miss, but with gamification and a new barometer for consumer product issues, the FixYa experience stands to get a lot better. Customer service for consumer electronics has not been “fixed”, by any means, but the site seems to be finding its legs aggregating all of the questions and solutions for popular products out there, and it’s new face could go along way towards making the customer experience enjoyable.
You can read the full article from Tech Crunch here.
In the next couple of weeks we are going to launch several major changes that will revolutionize the dynamics around how questions are answered and consequently, the reward experts will be earning for their solutions.
These changes are part of our vision and strategy with the new FixYa site to put our users in the center and provide them with a superb experience and value proposition. As part of that vision, we have decided to make it our objective to hit a 100% Answer rate or in other words allow every asker to get a solution to his question in a timely manner.
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