Over the past months, our members sent in suggestions to improve our repair directory and FixYa’s employees have worked night and day to make those changes. I present to you the NEW and IMPROVED US REPAIR DIRECTORY!
FOR THE U.S. INFO SEEKER: Is your dishwasher flooding your kitchen? Don’t throw in the towel. Just visit fixya.com/repair and choose your category (dishwasher), State and City. Contacts for your local repair specialists will pop up in seconds.
FOR U.S. THE EXPERT: If you’re an expert and you’ve got your own repair business, you can also list your company in our repair directory. Just fill out this online form and we’ll list you in the local directory free of charge.
We hope you like the new directory! Keep those suggestions coming in the expert’s lounge or email our community manager Lauren at lauren[at]fixya.com. Thanks!
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For those of you who don’t yet know me, my name is Lauren and I’m FixYa.com’s new community manager. I’m going to be working to make FixYa the best place it possibly can be, kicking out the riffraff, and fostering more interaction among our great group of Experts. I’ve been hanging out in the Expert Lounge the last couple of days, familiarizing myself with the issues that are most troublesome to you guys. I’m seeing the same general categories of complaints over and over again:
- The number of “BS Experts” on the site.
- The difficulty in understanding how FixYa deals with payments and refunds.
- The confusing Expert ranking system.
- The seemingly arbitrary “best solution” designation.
Eliminating the “BS Experts” is at the top of my list. We have already banned a few and I have a list of many more that will be receiving warnings. The other issues are going to take us a little longer to deal with. FixYa is a growing company that doesn’t have the manpower to immediately implement change, but we want you to know that your issues aren’t falling upon deaf ears. In the meantime, I think that it will help both you and us if I make our policies a little bit clearer.
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The Web2.0 philosophy (AKA User Generated Content) which FixYa is based upon is no doubt a noble one. With over 1,000,000 visitors and 10′s of thousands of solutions provided each month it also seems to be working quite well.
But sometimes one finds himself in a need for an immediate response and wants to ensure his problem gets the highest priority and most qualified expert‘s attention.
That’s why we invented “Guaranteed Solution plan“. From now on when you post your new problem you can choose to make it “top priority” and get a solution “Guaranteed!“
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