Featured Experts

Kudos and Karma!

10000 Solutions smCongratulations to Ginko, FixYa’s first-ever Expert to post 10,000 solutions! Ginko has helped an average of 23 people a day, every day, for the past 14 months. And his are no run-of-the-mill solutions- Ginko isn’t just one of FixYa’s most prolific Experts, he has also consistently been one of the very best. He’s been a blessing, both for the people he has helped as well as for FixYa’s staff, who know that they can depend on him to always provide top-notch assistance to our customers and users.

Ginko brought a wide range of skills to FixYa and has also learned some new ones while working on the site, comparing his time here to a year of college courses. He now specializes in a wide assortment of products, from computers to cars to coffeemakers. He takes pride in all of his many successful resolutions and finds it hard to pick a favorite solution or customer.

In his time here, Ginko has become one of FixYa’s most prominent personalities. He has been a voice of reason and a champion of those who might have otherwise been overlooked or mistreated. He hasn’t been afraid to speak out against the crowd or stick out his neck for the sake of someone else, something that is both admired and appreciated.

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Cracking Jokes and Helping Folks

Tom smIf you’ve posted a motorcycle problem on FixYa in the last month, chances are that tombones49 has answered it. Tom only joined FixYa in March of 2009, but he has already powered through 753 problems, almost all relating to motorcycles, and all for free. The people who have received his assistance know what an amazing technician he is. But they probably have no idea of what a jokester he can be.

Tom came to our site when a band of Washington politicians kidnapped him and forced him to give advice on FixYa, threatening to withhold food and bailout money. He managed to escape but his wife tied him up again and returned him to his captors, muttering something about peace of mind and debt to society. He has since been a model Expert and is now an outspoken advocate of FixYa’s “Mandatory Assistance Program”, as he calls it.

That’s just one of the tall tales that Tom tells. It can be hard to tell truth from fiction when hearing about his life. For example, would you believe any of the following stories, all of which Tom assures us are the truth?

*When he was 19, Tom married the valedictorian of his high school. After 36 years into what is thus far a 40-year relationship, she decided to become an ordained minister.

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Keeping on Truckin’

dirinda89 bus A great many of FixYa’s Experts are self-taught. It’s something that never fails to impress us. But some of our Experts’ tales of how they got started as technicians are truly amazing. Dirinda89’s is one such story, and we were lucky enough to get her to share it with us.

Five years ago, dirinda89 was on chemotherapy. The effects of the chemo were turning her mind to mush, as she puts it. Rather than passively accept this consequence of her situation, she started looking for something new to learn in order to keep her brain active. She had never used a computer before, and she decided to buy a system and start from square one. Every day during the next three years, while she soldiered through chemotherapy treatments, dirinda89 learned more and more about PCs and electronics. She first learned through trial and error, but eventually started taking college courses in Computer Management, then went on to earn her degree in the field.

Her strength and ability to create a positive from a negative experience is inspiring, but it fits right in with her character- dirinda89 is no shrinking violet. Until October of 2008, she drove an armored truck for Brinks and she considers her favorite hobby to be shooting her various firearms. Let that be a warning to anyone made jealous by her status as a Guru at FixYa, and tempted to do a little down-rating! Dirinda89 can obviously handle all comers- she can even take them for a ride on her 40-foot charter bus.

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An Expert with Real Focus

welcomejeesmIf FixYa’s company camera ever breaks, we know exactly who we’re turning to for advice- FixYa’s own camera Guru, welcomejee. Welcomejee is closing out his first year on the site, but his ever-expanding portfolio of over 3400 solutions makes him a seasoned pro. Not to mention the fact that he’s a Sony-authorized repair specialist with training in TV, camera, CD, LD and DVD players, and Hi-Fi audio systems. He’s also experienced with transistor radios and tape recorders, but his favorites remain camcorder, digital camera, and television repair, and he focuses closely on those categories.

The story of how this Expert came to be would sound familiar to the parents of many of those who frequent FixYa. It was welcomejee’s childhood hobby to tear apart the home electronics to see what was inside. Of course, he destroyed many possessions during such “inspections” as he calls them. But these destructive forays led to the formation of a top-notch Expert who has chalked up an amazing 432 FixYas during his time here.

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The Perfect Resolution

RV Sunset smEvery veteran Expert on FixYa is familiar with the frustration of not getting feedback on their solutions. Users are sometimes so absorbed by whatever issue they are having with their products that they neglect to express their appreciation to the Experts who help them. But every so often, a user makes a point of conveying their gratitude for the assistance and information that they received, and the result is heartwarming. Motor1258 has been around FixYa since August 2008. He’s contributed 1185 solutions, but the one that sticks with him is this interaction with a man who inherited a car from his grandmother. The car had a gas leak and over several days of back-and-forth, motor1258 diagnosed the problem and gave great advice that helped the user repair his vehicle. The user was thrilled with the (free!) assistance he received, saying “This is unbelievable. I don’t know who you are but I am so thankful for your help here… What a blessing.”

While users aren’t always so effusive, you can bet that the 115 people who voted motor1258’s solutions a perfect “FixYa!” were similarly happy to receive such amazing support. It’s all part of what motor1258 does. He’s been involved with cars and mechanics since he was 13 and has worked as a mechanic, a parts manager, service manager, and purchasing agent, among other things. He’s also been self-employed with a service station and mechanic shop. Motor1258 currently works in the RV industry as a subcontractor. He would love to pursue this focus on FixYa, and would like to see some RV questions on the site in the future.

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