Meet mneilsen2084, i.e. Melissa, one of FixYa’s newest Experts. Melissa has only just finished her first month on FixYa, yet she has already chalked up an impressive 271 solutions and has even earned her Apple Brand Badge. But it comes as no surprise that Melissa is a true Guru regarding all things Apple, since she was actually trained by the company when she worked for them. In fact, it is her experience working for Apple that got her interested in computer-based technology and started on the path to becoming the stellar Expert she is today.

Melissa’s time at Apple didn’t just get her interested in computing, it moved her to make some major life decisions- like majoring in Computer Networking at college in Boise, Idaho. As she puts it “I realized within the first two months [of working at Apple] that I needed to make a career out of being tech savvy.” She’s obviously making a hobby out of being tech savvy too, helping hundreds of people on FixYa and earning an amazing 89.4% average rating.

FixYa was lucky enough to catch Melissa’s eye when she was surfing the web one night. She realized that there were people that she could help with their iPod and iTunes issues and she was excited “to be a part of the solutions made available to people through the site.” Melissa’s favorite things to troubleshoot are software issues on Apple products, but she is also fully able to walk someone through repairing hardware issues with their iPods as well. Her solutions are just fantastic, and it’s very obvious that she has a real insider’s knowledge of Apple products. When we see a solution like this, we can’t help but thing that maybe we should open up an Apple Guru Bar.