CONTACT:
Dana Oshiro, Marketing Director
P: 650-212-3300
E: dana[at]fixya.com
W: www.fixya.com
Feed:http://blog.fixya.com/b2b-services/feed/rss

For Immediate Release: OCT. 25. 2008

FIXYA SMB OFFERS FREE CUSTOMER SUPPORT FOR SMALL AND MEDIUM BUSINESSES
Retailers leverage a community that already answers 100,000 support questions monthly

SAN MATEO, Calif.– FixYa, a user-generated repair and troubleshooting network of more than 9 million members and visitors, is launching FixYa SMB, a free customer service community for retailers and small businesses. By tapping into FixYa’s catalogue of more than 1 million product articles, companies can reduce their call center costs and achieve greater customer satisfaction.

CORE NEWS FACTS

• FixYa SMB provides small and medium businesses with a free customer support environment
• Partners leverage the world’s largest online repair / support community (9 million visitors)
• Partners can customize categories from a database of more than one million products and over 6000 brands
• FixYa SMB includes the company logo and can be set up instantaneously with no coding. FixYa provides free hosting and management.
• FixYa SMB is available at fixya.com/partners
  
• COMING SOON: For a small subscription fee, FixYa SMB Plus will allow retailers to turn their cost center into a profit generator by allowing for monetization via advertising.

BOILERPLATE
FixYa is a community of 9 million members and visitors, who share, learn and connect over tech and consumer support tips. Our community shares real world experience and practical advice - from fixing cars, to cameras, to iPhones, FixYans are part of a DIY revolution that helps empower hackers, tinkerers and hobbyists across the globe. FixYa is headquartered in San Mateo, California and is funded by Mayfield Fund and Pitango Venture Capital. www.fixya.com

QUOTES
CEO: “I know what it’s like to run a company. It means long hours and hard work,” says FixYa founder, Yaniv Bensadon. “FixYa’s community answers more than 100,000 tech and customer service questions per month. This resource can help business owners gain the support they need. After all, the more we pool our collective knowledge, the better our businesses become.”

FixYa CEO,Yaniv Bensadon’s Bio

TESTIMONIAL: “My children broke my microwave on a Sunday afternoon and I found this expert on the Internet. This person was so helpful and knowledgeable. The process was very fast…so much different than calling tech support at the manufacturer. Thank you for this site,” Says Microhelp while reviewing an expert.

TECHCRUNCH: “Companies hate providing good tech support for their products because it is expensive. And consumers hate calling up tech support when they can’t get a gadget to work properly because they usually get the run-around.” Says Erick Schonfeld, TechCrunch editor, “The idea for Fixya is quite simple: Let consumers help fix each other’s gadgets.”

*Additional Articles:fixya.com/Articles

PORTRAIT OF AN EXPERT

Ekse is a Finnish FixYa Expert specializing in Camcorders, Computer Accessories, Computer Components, Computer Hardware and more. He has given FixYa community members 3656 solutions, and asked 51 questions to other experts. In thanking Ekse for his help, one user said, “I can honestly tell you, last month I was on with Microsoft and HP with live support and none of my experiences have been as effective as today’s with FixYa.com!”

RapidTransit is a veteran automatic transmission rebuilder and installer. He has provided 243 solutions and his motto is to “do the job right the first time.” From fixing speedometers, to transmissions, to replacing spark plugs, RapidTransit has the answers to some of FixYa’s toughest car questions.

LINKS & RSS FEED
SMB Registration: fixya.com/partners
Delicious Feed:feeds.delicious.com/v2/rss/fixya.com
Blog Feed: blog.fixya.com/media/feed/rss

IMAGE GALLERY