FixYa Report Sheds Light on Offerings from Dropbox, Box, Google Drive, Apple’s iCloud, and SugarSync

Today FixYa, the leading product Q&A destination on the web and mobile, announces the release of a new report comparing consumer issues across the most popular cloud storage systems. The FixYa Cloud Storage Report includes offerings from Dropbox, Google Drive, SugarSync, iCloud, and Box. FixYa’s Cloud Storage Report looks at these market-leading file sharing services and pits them against each other, basing its findings on thousands of troubleshooting requests posted by consumers through its product Q&A site and iOS mobile app.

To see the full FixYa Cloud Storage Report please visit: http://blog.fixya.com/pr/nov2012/cloud-storage-report.html

Continue reading …

Enhancing Solutions with Images and Videos Anytime!

Everyone can now add videos or images to any solution they provide on FixYa at anytime!

As of today, FixYa users will gain the ability to insert images or videos into any new solutions they provide along with any solutions they have already provided in the past. For example, a solution you provided two months (or two years) ago can now be updated to include images or videos to further enhance the solution.

These new features will provide the ability to:

  • Insert images or videos when providing solutions to new unsolved problems
  • Update past solutions to include images or videos
  • Enrich your solutions to give users the best chance at solving their problem
  • Improve your solutions and boost your expert reputation

Continue reading …

ZJ Limited earns FixYa’s Expert of the Month

FixYa is proud to congratulate ZJ Limited on earning FixYa Expert of the Month honors.

A FixYa Expert for over three years, ZJ Limited constantly delivers top-quality solutions to users in need. His wealth of experience plays a huge role in his ability to solve problems—ZJ Limited is well-versed in how to fix cars, providing solutions for various makes and models since he began answering problems on the site.

He is the trusty neighborhood mechanic you always seek out when there is an issue with your vehicle, as his willingness to walk you through each step of the process makes getting your car up and running a simple process.

With over 17,000 solutions and 55,024 points on his resume, ZJ Limited’s relationship with 25 million monthly users of FixYa is one that makes the site hum. Users know and understand that when they see one of their product problems solved by ZJ Limited they are well on their way to getting a quick and reliable fix.

Continue reading …

FixYa’s iPhone App a huge hit with users and media

Last week we unveiled our brand new iPhone app, an experience tailored just for you. The official press release with all the details can be found by clicking here.

You can download the app from the app store by visiting here.

User experience is extremely important to us. We know that you are accessing FixYa on your mobile device more and more every single day. It only makes sense to go where you currently are, and be where you are going more often.

That’s why this release was so important to us– the FixYa iPhone app not only gives you a sleek experience filled with all the simple functionality you’ve come to know and love, it allows you to show our Experts what is wrong with your product. This simplifies things greatly and makes communicating your problem as simple as a flick of a button.

In turn, our Experts are able to show you how to fix your problem instead of explaining it to you. Reading things like “pull off the stop tube, remove the retaining clip, and take out the handle washer” may seem like a foreign language to people trying to fix a leaky showerhead, but seeing that in action with a FixYa video is as universal a language as they come.

It also doesn’t hurt when people say nice things about your product. Did we mention we got some sweet press coverage as well?

But before you read, make sure to go to the app store and download the FixYa iPhone app and see what everyone is so excited about.

Enjoy!

They Published:Troubleshooting Q&A Platform FixYa’s New iOS App Allows You To Record And Post Videos Of Product Issues

They Said: “In the new iOS app, you can choose the product category from 36 general groupings, shoot a video from your smartphone explaining the issue, and receive a response from a FixYa expert on how to solve the issue. FixYa’s product categories span from cell phones, to coffee makers, and from cars to motherboards.”

They Published: FixYa Allows You to Post Videos and Ask Repair Questions from Your iPhone

They Said: “The handy thing with the mobile app is that you can actually film your problem to provide more insight into what the problem is. This means you no longer have to try and describe that awful whirling noise followed by a cough from you car, or where you coffee maker is shooting water out of. From the mobile app you can ask a question and post a video, answer questions, and search for help for any problem. It’s simple to use, and makes hunting for a help a bit easier.”

They Published: FixYa releases iOS app for users to record their DIY issues in video clips to find help

They Said: “Having a mobile video app nearby when things go wrong could be pretty handy. You’re not at home when something happens to your car most of the time and if things do go wrong where you live, you might not have time to boot up your PC. As we rely upon mobile devices more and more to help with our daily needs, it’s not surprising that it should become a tool for DIY when we need a little advice.”

They Published:FixYa’s new iPhone app lets you ask repair questions on video

They Said: “The app lets users record short videos about the issues they are having with various devices – and experts respond on video as well. The new video feature represents a big step into mobile for FixYa, and foreshadows an interesting monetization strategy.”

They Published: New iPhone apps worth downloading: Camera+ for iPad, FixYa, Trick Shots

They Said: “The FixYa community is 25 million people strong, so there are going to be a lot of happy folks downloading this app. The ability to post videos from your iOS device is really handy for people working on large objects (like cars) who might be away from a Wi-Fi connection or laptop.”

*****

Interested? Download FixYa’s free iPhone app today by clicking here!

FixYa Helps Users Solve Everyday Product Issues with New Video-Based iPhone App

The FixYa video app connects people to its online community of 25 million users and 700,000 experts, so it’s easier to fix anything – from cars to computers to refrigerators – leveraging on-the-go characteristics unique to mobile devices.

San Mateo, Calif. – September 27th, 2012 – FixYa, the largest product Q&A destination in the world with over 25 million users, today announces the availability of the video-powered FixYa iPhone app. This free application leverages the unique power and mobility of smartphones to allow anyone to record a video of their product problem, submit it to the FixYa community to review, and have it solved by a product expert quickly. The FixYa video app allows users to bypass time-consuming call centers or support fees by tapping into FixYa’s troubleshooting community, which has answered 15 million questions across eight million products.

To try the FixYa video app for yourself, visit the iTunes App Store.

Do it yourself with FixYa in just three easy steps:

  • Choose the product category from 36 general groupings.
  • Shoot a video from your smartphone explaining the issue.
  • Receive a response from a FixYa expert on how to solve the issue

FixYa’s video app gives users fast, easy, and free support for product problems with easy-to-follow instructions. With the new video-based app, there’s no more writing out a description of that low-pitched sound the dishwasher is making or weeding through search results to figure out how to get your multi-function printer’s fax machine to work. And because the answers are video, guess work is a thing of the past, as users can now see the solution to their problems and follow right along. With FixYa, users get a tailored solution easily and quickly, bringing the freedom of 24/7 product support, from wherever they are, without sitting on hold for hours on end.

“FixYa has built the world’s leading text-based question and answer site devoted to helping users solve their product problems. Incorporating video on a mobile device brings our service to the next level, making the process of finding solutions both simpler and more engaging,” said FixYa CEO, Yaniv Bensadon. “Our new FixYa app allows users to post their issue without hassle and get easy-to-follow solutions as quickly as possible. We believe this is the future of troubleshooting and customer support.”

FixYa mobile users can choose from 36 product categories, which span from cell phones, to coffee makers, and from cars to motherboards.

To download FixYa’s new mobile app, visit the iTunes App Store.

About FixYa

FixYa is a community based trouble-shooting resource that provides consumer-generated, practical product tips to help consumers solve problems on 8 million products. FixYa is a place where individuals can share real world experiences and connect to provide each other practical advice. From fixing cars, to cameras, to mobile devices, FixYa empowers over 25 million monthly visitors to repair and improve upon products they already own via its website and on mobile devices around the globe. FixYa is a venture-funded company with offices in San Mateo, California.

For more information, visit FixYa, email a question via our contact page, or follow FixYa on Twitter.