September, 2008 Archives

FixYa’s Experts are a multifaceted bunch. One of our well-rounded Experts is Slinteriors, with 4121 solutions under his belt. This Expert obviously makes good use of both halves of his brain as he is not only an experienced repairman, but an artist and artisan as well.

One of FixYa’s most focused experts, ThaMp3Doctor is a self proclaimed “geek” with 5515 solutions to his credit. He’s also one of FixYa’s most altruistic experts, answering the free questions almost exclusively.

Q: Tell us about yourself:
A: I was born in Wichita, Kansas and am now living in Tampa, Florida. I have been either in the technical support or telecommunications industry for several years now.

For those of you who don’t yet know me, my name is Lauren and I’m FixYa.com’s new community manager. I’m going to be working to make FixYa the best place it possibly can be, kicking out the riffraff, and fostering more interaction among our great group of Experts. I’ve been hanging out in the Expert Lounge the last couple of days, familiarizing myself with the issues that are most troublesome to you guys. I’m seeing the same general categories of complaints over and over again:

• The number of “BS Experts” on the site.
• The difficulty in understanding how FixYa deals with payments and refunds.
• The confusing Expert ranking system.
• The seemingly arbitrary “best solution” designation.

Eliminating the “BS Experts” is at the top of my list. We have already banned a few and I have a list of many more that will be receiving warnings. The other issues are going to take us a little longer to deal with. FixYa is a growing company that doesn’t have the manpower to immediately implement change, but we want you to know that your issues aren’t falling upon deaf ears. In the meantime, I think that it will help both you and us if I make our policies a little bit clearer.

Generally I’d be insulted if someone told me I was getting wider, but FixYa really has increased its width to make way for new features, contests and promotional opportunities. We’ve sharpened our corners and our minds to further highlight our talented experts. Let us know what you think below.

As always, thanks for your support and for being a part of this great community. If you’ve got questions or would like to suggest a featured expert, email lauren[at]fixya.com.