Featured Experts

Get To Know An Expert: Bill Boyd

“Get To Know An Expert” will be regular feature on the FixYa blog where we profile some of the up and coming stars in the FixYa Expert community. Today we profile Cars & Trucks devotee Bill Boyd. His FixYa profile can be found by clicking here.

Bill Boyd is one of the hottest new Cars & Trucks Experts on FixYa today. During his time on FixYa, Bill has solved over 500 cars and trucks questions and earned the Greenhorn, Cheetah, Scholar, and Problem Solver achievements.

Bill was nice enough to sit down with us for a Q&A session where he answered questions about his background, experience, and the best way for askers to get a detailed solution to their problem.

Enjoy!

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ZJ Limited earns FixYa’s Expert of the Month

FixYa is proud to congratulate ZJ Limited on earning FixYa Expert of the Month honors.

A FixYa Expert for over three years, ZJ Limited constantly delivers top-quality solutions to users in need. His wealth of experience plays a huge role in his ability to solve problems—ZJ Limited is well-versed in how to fix cars, providing solutions for various makes and models since he began answering problems on the site.

He is the trusty neighborhood mechanic you always seek out when there is an issue with your vehicle, as his willingness to walk you through each step of the process makes getting your car up and running a simple process.

With over 17,000 solutions and 55,024 points on his resume, ZJ Limited’s relationship with 25 million monthly users of FixYa is one that makes the site hum. Users know and understand that when they see one of their product problems solved by ZJ Limited they are well on their way to getting a quick and reliable fix.

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Congratulations to Chris Hingee on being Expert of the Month for August 2012

FixYa is proud to congratulate Chris Hingee, also known as “Geekman”, on earning FixYa Expert of the Month honors for his work in August 2012.

A long-time top expert on the site, Chris’ ability to provide concise solutions to questions across various categories is an asset that the FixYa community appreciates immensely– not a day goes by without Chris helping someone solve a nasty product problem. His ability to offer a wide range of tips and fixes for laptops, cell phones, printers, routers, and numerous other technical devices enriches the site immensely, setting the standard for what an online tech support should be.

All of FixYa is blessed to have his dedication on our team. We couldn’t be prouder to have an Expert of this magnitude assisting users daily.

With an astonishing 25,363 solutions and a whopping 79,000 solution points glowing on his resume, Chris’ relationship with 25 million monthly users of FixYa is extremely special. Users know and understand that when they see one of their product problems solved by Chris they are well on their way to getting a quick and reliable fix.

Like all of us, Chris has his specialties. The category he enjoys the most is PC Laptops. In that realm he has provided answers for over 8,400 problems asked by FixYa users.

Other notable areas of expertise are as follows:

  • PC Laptops – 8422 solutions
  • Cellular Phones – 4036 solutions
  • Printers – 2588 solutions
  • Routers – 1956 solutions
  • Motherboards – 1701 solutions
  • PC Desktops – 1291 solutions

If you have a question about a product in one of these categories, rest assured FixYa fanatics– you are in excellent hands.

Make the jump for a quick Q&A with Chris about his experience on FixYa as an Expert and a few personal notes of interest.

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Getting To Know You: Scott Connely

Occasionally on the blog we will be profiling an Expert or FixYa employee so that you can get to know the people behind the scenes on more of a personal level. This week we have Scott Connely, a member of our customer service team.

Scott was born in Leicestershire, England in 1977 located in the small town of Market Harborough where he lived for a majority of his teenage years. At school Scott was very sporty and was a member of the athletics, swimming and gymnastics teams. Riding his bike was his favorite pastime as a child, and he put that to good use delivering newspapers in his neighborhood.

During his first job since leaving school, Scott earned himself a qualification in Customer Service with a work based youth program. It was here that Scott learned all he needed to know about the Customer Service industry.

At the age of 23 Scott decided it was time to broaden his horizons and took himself off to Sydney Australia on a working holiday visa. He spent a majority of the year having fun, experiencing a different culture, and meeting new people. Whilst out and about Scott met his longtime partner and stayed in Australia for 6 years. He now lives in Israel where he is working for FixYa as an Expert Support representative and has been with the company for 2 years.

Scott loves nothing more than travelling and searching for new adventures. So far he has travelled to Thailand 8 times and spent 4 ½ months travelling around India and has visited a lot of Asia and Europe. When he is not working or working out at the gym he enjoys to be in the kitchen where he cooks healthy meals. He also has a 2 ½ year old Husky aptly named Sydney.

To get to know him a little better, we asked Scott a few questions about his role at FixYa and what makes him tick.

Q: What role you play at FixYa?

I have been with FixYa for 2 years. I began working in the Customer Support department and now I assist Experts with their enquiries. I answer Experts emails regarding a range of different issues they may be having or passing on their feedback and ensuring that their voices are heard. But that’s not it – I have my thumb in a lot of pies and I like to keep myself busy with various projects that come up, for example I am working on a comparison project where I am comparing FixYa to other leading Q&A sites.

Q: What do you most like about your job in Expert support?

I like working at FixYa as we have a nice group of individuals and it’s laid back. I really enjoy customer service and being on the front line. Assisting the Experts with their range of inquiries certainly keeps me on my toes because they know a lot about the site.

Q: What do you like most about FixYa?

I think that FixYa in comparison to all of the other Q&A website’s has a lot of great features and is very aesthetically pleasing. Fixya is constantly involving and there is a lot of exciting things about to happen with FixYa. For example the FixYa Point Shop just opened and I am excited to see how it has worked for the Experts and what they think about it.  FixYa is extremely dynamic and you can never know what is around the corner.

Congratulations to k_akima, FixYa’s Expert of The Month for July

FixYa is proud to congratulate k_akima on earning FixYa Expert of the Month honors for his work in July 2012.

A long-time top expert on the site, k_akima’s ability to provide concise solutions to questions across various categories is an asset that the FixYa community appreciates immensely– not a day goes by without k_akima helping someone solve a nasty product problem. His ability to offer a wide range of tips and fixes for digital cameras, phones, calculators, and numerous other technical devices enriches the site immensely, setting the standard for what an online tech support should be.

In other words, he’s a guru. And we couldn’t be happier to have him as part of our team.

With over 27,500 solutions on FixYa, k_akima’s experience with tech support is unparalleled. He is currently the longest serving top expert on the site, and possesses a wide range of skill which make him extremely useful across various categories.

Like all of us however, k_akima has his specialties. The most notable one is Digital Cameras, in which he has solved a whopping 14,674 questions from users in need of a quick and successful fix. Along with Digital Cameras, he also has an excellent working knowledge of numerous other categories.

His specialties are as follows:

  • Digital Cameras – 14674 solutions
  • Calculators – 3603 solutions
  • Phones – 2597 solutions
  • MP3 & Digital Media… – 1558 solutions
  • Answering Machines – 914 solutions
  • Camcorders – 658 solutions
  • Film Cameras – 587 solutions

If you have a question about a product in one of these categories, rest assured FixYa fanatics– you are in excellent hands.

Congratulations again to k_akima on earning Expert of the Month honors.

Think you have what it takes to be FixYa’s Expert of the Month? Send an email to support-at-fixya-dot-com with your username and have a change to win a gift from the brand new FixYa point shop!