May, 2009 Archives

Pro Bono Advice from a True Pro

K&J_1smBecause he’s not a “Lounge Lizard” and rarely answers Premium Questions, Joed911 can be easy to overlook. That is, he’s easy to overlook for those who don’t need help with their printers (or computers, computer accessories, PDAs, routers, and wireless adapters). For those who have come to FixYa because they do need assistance with one of those products, Joed911 is their knight in shining armor, a beacon of hope, and an unmistakable presence on the site.

Joed911 has been on FixYa for just about eight months now. In that time he has assisted an amazing 1764 users and has earned Brand Badges from HP, Acer, Apple, Belkin, Canon, Compaq, Dell, Kodak, Lexmark, Linksys, Toshiba, and Brother. It’s no surprise that Joed911 is a professional technician. What is surprising is that this business owner gives away the vast majority of his advice for free.

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FixYa Needs a New Expert Rank- Jedi

SolutionGuy smSolutionGuy signed up as an Expert in July of 2007. He was active through the end of 2007, but visited FixYa infrequently in 2008. In 2009 he’s come back in a big way, and we couldn’t be happier. SolutionGuy’s work is, in a word, dazzling. As a long-time technician and master of many trades, he knows exactly what his assistance is worth. Yet he gives it away every day, free of charge. As he puts it, “I realized that I was actually helping people. People like me (when I was almost destitute) barely paying the bills and living on peanut butter and bread. I wanted to help.”

SolutionGuy is able to give assistance in a variety of fields thanks to the wide range of vocations in his past. He has worked as a Journeyman Electrician, hydraulic system tech (in the Air Force), pipefitter, millwright, and an EPA-licensed air conditioner repairman. These fields may seem unrelated, but for SolutionGuy, they all flowed into one another quite naturally.

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