March, 2012 Archives

Apple TV or Google TV? New Report from FixYa Reveals Top Consumer Issues With The Most Popular Web TV Systems

FixYa’s report finds consumers dissatisfied with web TV box-top products; Google TV and Apple TV register major issues, with Boxee and Roku garnering higher praise.

San Mateo, CA – Today FixYa, the leading product Q&A destination on the web, announces the first-ever report comparing consumer issues across all the most popular web TV systems including Apple TV, Google TV, Boxee and Roku. With Internet-connected TV poised to reach 500 million devices by 2015, the market is on the verge of exploding in scale. FixYa’s latest Web TV Report, released today, looks at market-leading products and pits them head-to-head, basing its findings on thousands of troubleshooting requests.

With the recent Apple TV upgrade, rumors of a full-fledged smart TV built by Apple, and even Intel jumping into the mix, consumers are increasingly intrigued by the promises of web TV. However, the market for web TV products continues to be an opaque one, with consumers often confused by the pros and cons of each product. The FixYa Web TV Report seeks to cut through the fog by looking at the main troubleshooting trends across the four standout players.

Below is a summary of FixYa’s Web TV Report findings:

  • Apple TV’s iTunes connectivity is its most appealing feature, but also its most troubling.
  • Google TV is plagued by a lack of content, making it the worst value for consumers.
  • The Boxee Box is the most widely respected web TV device for users looking to take full advantage of web TV services. Consumers rank this as the best choice, overall.
  • Roku’s simplicity, price point, and reliability provide a good option for users new to web TV.
  • Web TV in general has not gained much traction with mainstream consumers due to uncertainty in the benefits of owning a web TV product. Meanwhile, consumers who have jumped on the Web TV train are disappointed that their set-top boxes cannot record content.

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