FixYa Helps Users Solve Everyday Product Issues with New Video-Based iPhone App
The FixYa video app connects people to its online community of 25 million users and 700,000 experts, so it’s easier to fix anything – from cars to computers to refrigerators – leveraging on-the-go characteristics unique to mobile devices.
San Mateo, Calif. – September 27th, 2012 – FixYa, the largest product Q&A destination in the world with over 25 million users, today announces the availability of the video-powered FixYa iPhone app. This free application leverages the unique power and mobility of smartphones to allow anyone to record a video of their product problem, submit it to the FixYa community to review, and have it solved by a product expert quickly. The FixYa video app allows users to bypass time-consuming call centers or support fees by tapping into FixYa’s troubleshooting community, which has answered 15 million questions across eight million products.
To try the FixYa video app for yourself, visit the iTunes App Store.
Do it yourself with FixYa in just three easy steps:
- Choose the product category from 36 general groupings.
- Shoot a video from your smartphone explaining the issue.
- Receive a response from a FixYa expert on how to solve the issue
FixYa’s video app gives users fast, easy, and free support for product problems with easy-to-follow instructions. With the new video-based app, there’s no more writing out a description of that low-pitched sound the dishwasher is making or weeding through search results to figure out how to get your multi-function printer’s fax machine to work. And because the answers are video, guess work is a thing of the past, as users can now see the solution to their problems and follow right along. With FixYa, users get a tailored solution easily and quickly, bringing the freedom of 24/7 product support, from wherever they are, without sitting on hold for hours on end.
“FixYa has built the world’s leading text-based question and answer site devoted to helping users solve their product problems. Incorporating video on a mobile device brings our service to the next level, making the process of finding solutions both simpler and more engaging,” said FixYa CEO, Yaniv Bensadon. “Our new FixYa app allows users to post their issue without hassle and get easy-to-follow solutions as quickly as possible. We believe this is the future of troubleshooting and customer support.”
FixYa mobile users can choose from 36 product categories, which span from cell phones, to coffee makers, and from cars to motherboards.
To download FixYa’s new mobile app, visit the iTunes App Store.
FixYa is a community based trouble-shooting resource that provides consumer-generated, practical product tips to help consumers solve problems on 8 million products. FixYa is a place where individuals can share real world experiences and connect to provide each other practical advice. From fixing cars, to cameras, to mobile devices, FixYa empowers over 25 million monthly visitors to repair and improve upon products they already own via its website and on mobile devices around the globe. FixYa is a venture-funded company with offices in San Mateo, California.