The Perfect Resolution
Every veteran Expert on FixYa is familiar with the frustration of not getting feedback on their solutions. Users are sometimes so absorbed by whatever issue they are having with their products that they neglect to express their appreciation to the Experts who help them. But every so often, a user makes a point of conveying their gratitude for the assistance and information that they received, and the result is heartwarming. Motor1258 has been around FixYa since August 2008. He’s contributed 1185 solutions, but the one that sticks with him is this interaction with a man who inherited a car from his grandmother. The car had a gas leak and over several days of back-and-forth, motor1258 diagnosed the problem and gave great advice that helped the user repair his vehicle. The user was thrilled with the (free!) assistance he received, saying “This is unbelievable. I don’t know who you are but I am so thankful for your help here… What a blessing.”
While users aren’t always so effusive, you can bet that the 115 people who voted motor1258’s solutions a perfect “FixYa!” were similarly happy to receive such amazing support. It’s all part of what motor1258 does. He’s been involved with cars and mechanics since he was 13 and has worked as a mechanic, a parts manager, service manager, and purchasing agent, among other things. He’s also been self-employed with a service station and mechanic shop. Motor1258 currently works in the RV industry as a subcontractor. He would love to pursue this focus on FixYa, and would like to see some RV questions on the site in the future.
Motor1258 has been married for 24 years and has a 23 year old daughter and an 18 year old son. He loves to watch his kids play sports and, not surprisingly, enjoys NASCAR. He has some sage advice for other Experts: “Try to remember that the person asking the question is likely not as experienced as you, if at all, in repairing his or her problem…. patience is a good thing.”