Information & Tips

Fixya Features: The Fixya Dashboard

Whether you are an active Fixya user or simply visited us once to get help for your broken device, there’s a good chance you probably have come across this grey bar located on the right of every user’s profile.

                                       

This is the Fixya Dashboard. You can find it in any Fixya user’s profile page. Think of it as their “player stats”; it details the user’s activity and more importantly, tells you exactly which products they are experts in.

Some of the information is fairly self-explanatory, some of it is a little trickier to understand. Regardless, we decided to take a little time to walk you through what all of this information means and why it’s important to you as a Fixya user.

 

Fixya Points: Scoring big by helping people
We’ll start our Fixya Dashboard breakdown by going over the Fixya points system.

The main way to earn points is by answering questions and depending on how recently the question was posted, you will receive anywhere between 1 to 3 points. For example, questions answered in the first 3 hours will give you 3 points while those answered after 12 hours only give you a single point.

The number of points a user has earned helps determine their level rank, where your answers appear on the question thread, your achievements and much more. There are a few other ways to earn points besides just answering questions, but we will let you explore Fixya and find those out for yourself. To get you started on earning points, here a quick peek at the different points rewarded per answer.

The next metric in the Fixya dashboard refers to the number of people you have helped with your answers. This algorithm measures how many questions you have answered, the number of people who have viewed them and the helpfulness of those answers to determine roughly how many Fixya users have benefited from your help.

For Fixya Pros, this number is especially important because it is a great way to track how many people have seen your business. This metric also influences how often your Fixya Pro Ad appears to customers in your area. (If you haven’t joined yet, be sure to check out our Fixya Pro for Local Business).

 

Expertise and Achievements: Showcase your knowledge

Think you’re an expert on a particular product or type of device? The Expertise section is a great way to show off your knowledge.

With this section, you can obtain icons representing the different products and specific brands you are a master in. The expertise icons are awarded when you have earned enough points answering questions for a specific product or brand. To see how many points you need for a particular area, check your Account Dashboard for the Progress to Expertise widget:

                              

The final section in the Fixya Dashboard is the Achievements section, which showcases the different badges you have acquired. There are several different badges for various achievements; some are easy to earn, many are difficult. Be sure to check out the full list of Fixya Achievements.

                       

And that wraps up our walkthrough of the Fixya Dashboard. Also note, we have several additional metrics to help you track your Fixya performance in your Fixya Profile which are not viewable by other users. Now that you know how the Fixya Dashboard works, be sure to keep an eye on your performance and how you stack up against the other power Fixya users.

Introducing: Local Pro Reviews

It’s been awhile since we last updated you on what’s happening with Fixya, but we have a pretty good reason for our silence.

Over the past few months, all of us here at Fixya have been hard at work designing and building several new features and tools that we know will improve your Fixya experience. We are super excited to start rolling out these new features in the coming weeks, so be sure to continually check back here to stay up to date on what’s new.

To kick things off, we want to introduce our first new feature: Local Pro Reviews.

Local Pro Reviews: a new way to show your appreciation

Fixya Users, you love learning how to identify and fix your product problems as much as our Pros love helping you.

Now it’s time to share some of that love back to the Pros. With the new Review system, you can give direct feedback to Local Pros who may have helped you in some way. Whether they have aided you in person, via phone or email, or simply posted the perfect solution to your problem, Local Pro Reviews allows you to show them your gratitude.

And of course if the Pro has not been very helpful, you can let other Fixya users know to tread carefully with that particular Pro’s solutions. A Local Pro’s star-rating will help rank the best and brightest Pros at the top of the Local Directory, making it easier for you to find the best service professional in your area.

To review a Local Pro, simply go to their profile. Right below their Logo and Name, you will see the “Rate this pro” form. Simply select your star rating to get started!

 

Microsoft’s Changing of the Guard & Their Video Game Console Success

Reported  problem data from Fixya’s Microsoft Fixboard

Microsoft’s announcement that current CEO Steve Ballmer will step down within the next twelve months completes a re-organization that began in July when the company went through some significant changes to department heads and set path on a new direction. With a greater focus now being placed on their mobile and entertainment divisions, Microsoft hopes to change the downward trend of a company that has struggled competing in a world with less personal computers and more smartphones and gadgets.

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FixYa Point Shop Profile: Sandwich Cap

Hello FixYa fanatics! Over the course of the next few weeks we will be profiling some items in the point shop in order to give you a better idea of what you can earn for free by solving questions on FixYa. Our original post on the grand opening of the shop can be found here.

Earlier this summer we brought to you the FixYa Point Shop, a place where Experts can turn in their points for cool items like the Kindle Fire, Roku 2 XS, and clothing branded with one-of-a-kind FixYa logos. In case you’re unaware of the Point Shop and all of the awesomeness that comes along with it, here’s a brief refresher course:

  • Earn points by solving questions on FixYa
  • Visit the FixYa Point Shop and select the item you’d like to receive
  • Get free shipping around the world, wherever you live

As of this posting we have 8 items in the shop for you to choose from. They range from clothing to electronics, giving you a wide variety of gifts you can receive for all of your hard work.

Today we’ll be taking a deeper look at the sandwich cap. Continue on to find out more!

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FixYa Point Shop Profile: T-Shirts and Hoodies

Hello FixYa fanatics! Over the course of the next six weeks we will be profiling some items in the point shop in order to give you a better idea of what you can earn for free by solving questions on FixYa. Our original post on the grand opening of the shop can be found here.

Earlier this month we brought to you the FixYa Point Shop, a place where Experts can turn in their points for cool items like the Kindle Fire, Roku 2 XS, and clothing branded with one-of-a-kind FixYa logos. In case you’re unaware of the Point Shop and all of the awesomeness that comes along with it, here’s a brief refresher course:

Earn points by solving questions on FixYa

Visit www.fixya.com/shop and select the item you’d like to receive

Get free shipping around the world, wherever you live

As of this posting we have 8 items in the shop for you to choose from. They range from clothing to electronics, giving you a wide variety of gifts you can receive for all of your hard work.

Today we’ll be taking a deeper look at the t-shirt and hoodie. Click “Continue Reading” to find out more!

Continue Reading »