FixYa Report Reveals Biggest Gripes With Ultrabooks From Apple, Dell, Lenovo, and More

FixYa’s Ultrabook Report finds consumers troubled with battery life on the Lenovo X1 Carbon and Vizio Thin + Light; billing the Asus Zenbook Prime as a strong competitor to the reigning Macbook Air; while consumers warn other potential buyers to steer clear of the Dell XPS 14z

SAN MATEO, CALIF. (September 20th, 2012) – Today FixYa, the leading product Q&A destination on the web, announces the release of a new report comparing consumer issues across the most popular ultrabooks. The FixYa Ultrabook Report includes the Macbook Air, Asus Zenbook Prime, Lenovo Thinkpad X1 Carbon, Dell XPS 14z, Acer Aspire Timeline Ultra M5, Vizio Thin + Light, and Lenovo IdeaPad. FixYa’s Ultrabook Report, released today, looks at these market-leading devices and pits them against each other, basing its findings on thousands of troubleshooting requests posted by consumers on its product Q&A site.

To learn more about the FixYa Ultrabook Report visit: the Ultrabook Report page.

With an increasing number of people working on-the-go and using computers for both business and personal tasks, ultrabooks have exploded in popularity. While Apple’s Macbook Air dominates the market with their pick-up-and-use mantra, and a long track record of producing high quality products, competition in the ultrabook market has become fiercer than it once was. With an explosion of choices in the market today, consumers are generally left confused, uninformed, and uncertain as to the strengths and weaknesses of each ultrabook. The FixYa Ultrabook Report seeks to provide clarity to consumers by highlighting the main troubleshooting trends across seven of the standout devices.

Below are the top five problems for each device in the FixYa Ultrabook Report, and the percentage of troubleshooting requests that fall into each problem category:

Top 5 Azus Zenbook Prime Problems:
1. Touchpad Errors – 45%
2. Keyboard Issues – 20%
3. Runs Slow – 20%
4. Heat and Noise – 10%
5. Other – 5%

Top 5 Macbook Air Problems:
1. Low Memory – 25%
2. Thermal Shutdown – 25%
3. Difficult to Repair – 20%
4. Speaker Quality – 15%
5. Other – 15%

Top 5 Lenovo Thinkpad X1 Carbon Problems:
1. Battery Life – 35%
2. Touchpad Errors – 30%
3. Poor Multitasking – 25%
4. Runs Slow – 5%
5. Other – 5%

Top 5 Dell XPS 14z Problems:
1. Wireless Card Connection – 35%
2. Poor Screen Quality – 25%
3. Heats Up Quickly – 20%
4. Lack of Support – 10%
5. Other – 10%

Top 5 Acer Aspire Timeline Ultra M5 Problems:
1. Poor Screen Quality – 35%
2. Loud Fan – 25%
3. Heat – 20%
4. Insufficient SSD – 10%
5. Other – 10%

Top 5 Vizio Thin + Light Problems:
1. Battery Life – 35%
2. Keyboard – 25%
3. Slow Performance – 20%
4. Wi-Fi Problems – 15%
5. Other – 5%

Top 5 Lenovo IdeaPad Problems:
1. Poor Screen Quality – 35%
2. Loud Fan – 30%
3. Heat – 15%
4. Insufficient SSD – 10%
5. Other – 10%

FixYa compiled its latest report and how-to troubleshooting guide by sourcing data from its 25 million users and 8 million product problems and solutions. Those interested in viewing the full report as well as crowd-sourced solutions to each device’s top issues can do so here.

“Choosing the right ultrabook can be a tricky process: with size and portability being a dominant factor for consumers, ultrabooks must balance power with issues like heat generation and build quality,” said FixYa CEO Yaniv Bensadon. “Our goal at FixYa is to unearth the strengths and weaknesses of market leading products, and to lift the veil of uncertainty for consumers. The FixYa Ultrabook Report brings the most common ultrabook problems to the forefront, while offering troubleshooting solutions, when possible, for current owners.”

FixYa brings consumers the most comprehensive solution database in the world. The FixYa Smartphone Report was generated from over 25 million users, 650,000 experts and 8 million product problems and solutions. FixYa’s unique access to crowd-sourced product Q&A from consumers grants the company transparent data that no other service can claim to provide. FixYa’s troubleshooting data comes from real-life consumer experience with products and product problems.

To learn more about the FixYa Smartphone Report, visit

To learn more about FixYa, visit

About FixYa

FixYa is a community based trouble-shooting resource that provides consumer-generated, practical product tips to help consumers solve problems on 8 million products. FixYa is a place where individuals can share real world experiences and connect to provide each other practical advice. From fixing cars, to cameras, to mobile devices, FixYa empowers over 25 million monthly visitors to repair and improve upon products they already own via its website and on mobile devices around the globe. FixYa is a venture-funded company with offices in San Mateo, California.

For more information, visit, email a question via our contact page, or follow FixYa on Twitter.

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