FixYa Report Sheds Light on Offerings from Dropbox, Box, Google Drive, Apple’s iCloud, and SugarSync

Today FixYa, the leading product Q&A destination on the web and mobile, announces the release of a new report comparing consumer issues across the most popular cloud storage systems. The FixYa Cloud Storage Report includes offerings from Dropbox, Google Drive, SugarSync, iCloud, and Box. FixYa’s Cloud Storage Report looks at these market-leading file sharing services and pits them against each other, basing its findings on thousands of troubleshooting requests posted by consumers through its product Q&A site and iOS mobile app.

To see the full FixYa Cloud Storage Report please visit:

With cloud storage quickly becoming the new preferred method of file sharing and collaboration, the market has quickly become overcrowded with a wide range of different services – all with marked advantages as well as drawbacks. With so many options, it’s tough for consumers to see a direct comparison of the unique features, and faults, of these various options.

While security issues and lagging response times are big concerns for Dropbox and Box users, Google Drive and iCloud users have seen issues with syncing files across multiple devices. While SugarSync appears to be a more clear-cut file backup solution (and garners the most positive feedback from FixYa users), it does not support Quickbooks, which makes it a tough sale for users interested in their finances, and pricing is higher than other cloud storage options.

By looking at the top issues with each solution, the FixYa Cloud Storage Report seeks to provide clarity to consumers by highlighting the main troubleshooting trends across these five standout services.

Below are the top five problems for each device in the FixYa Cloud Storage Report, and the percentage of troubleshooting requests that fall into each problem category:

Top 5 Dropbox Issues:

  1. 1. Security Concerns – 40%
  2. 2. Storage Limit – 25%
  3. 3. File Syncing – 15%
  4. 4. Laggy Responses – 10%
  5. 5. Other – 5%

Top 5 Google Drive Issues:

  1. 1. Folders Missing – 30%
  2. 2. Syncing Files – 20%
  3. 3. Automatically Converts to Google Doc – 20%
  4. 4. Unknown Error Occurred – 20%
  5. 5. Other –10%

Top 5 Sugar Sync Issues:

  1. 1. No Quickbooks Support – 30%
  2. 2. Storage Space – 25%
  3. 3. Syncing Issues – 15%
  4. 4. iTunes Files – 15%
  5. 5. Other – 15%

Top 5 iCloud Issues:

  1. 1. Mountain Lion Update – 35%
  2. 2. Sync with Non-Apple Device – 25%
  3. 3. Sync Between Devices – 15%
  4. 4. Storage Space – 15%
  5. 5. Other – 10%

Top 5 Box Issues:

  1. 1. Upload Issues – 25%
  2. 2. Security Concerns – 25%
  3. 3. Backup Files – 20%
  4. 4. Laggy Response – 20%
  5. 5. Other – 10%

FixYa compiled its latest report and how-to troubleshooting guide by sourcing data from its 25 million users and 8 million product problems and solutions. Those interested in viewing the full report as well as crowd-sourced solutions to each device’s top issues can do so here:

“Cloud-based file storage is becoming the expected method for file sharing these days, both on personal devices and in the workplace,” said FixYa CEO Yaniv Bensadon. “Such solutions simplify document sharing and collaboration across teams, which is a huge boon for productivity. Still, different users have different needs, and each solution has its strengths and weaknesses. We hope the FixYa Cloud Storage Report shines a light on these differences so consumers can make an educated decision on which will be best suited for their needs.”

FixYa brings consumers the most comprehensive solution database in the world. FixYa’s unique access to crowd-sourced product Q&A from consumers grants the company transparent data that no other service can claim to provide. FixYa’s troubleshooting data comes from real-life consumer experience with products and product problems.

To learn more about FixYa, visit

About FixYa

FixYa is a community based trouble-shooting resource that provides consumer-generated, practical product tips to help consumers solve problems on 8 million products. FixYa is a place where individuals can share real world experiences and connect to provide each other practical advice. From fixing cars, to cameras, to mobile devices, FixYa empowers over 25 million monthly visitors to repair and improve upon products they already own via its website and on mobile devices around the globe. FixYa is a venture-funded company with offices in San Mateo, California.

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