January, 2012 Archives

FixYa adds Leaderboard to celebrate Experts’ Accomplishments

FixYa is proud to announce the release of the Experts Leaderboard, a brand new feature which tracks Experts’ activity over the course of a week. Along with giving our best Experts the ability to see where they stand in regards to their peers, this Leaderboard highlights all of our phenomenal Experts and gives them a dedicated place on the site that celebrates their accomplishments.

An Expert’s score is the total number of points they have earned during the week. Experts earn the majority of their points by solving questions, and bonus points are given out for a solution that receives a positive rating from the community or solutions that are posted within a few hours of the question being asked.

Another front-end feature we released today was the addition of the Top Experts Leaderboard teaser that can be found on the FixYa Home Page. This teaser gives us the ability to do the exact same thing as the Top Experts Leaderboard– celebrate the accomplishments of our Experts– as well as keep each and every user on FixYa up to date on which Experts are truly the cream of the crop.

The Leaderboard wouldn’t be complete without recognition for the number one spot of course, and on that front we have delivered as well. A Top Expert achievement badge will be bestowed upon the #1 Expert at the end of the week, giving that Expert the deserved recognition for a job very well done.

If you see an Expert with that badge solving your questions you can be certain you are in the best of hands.

For more information on our Top Experts leaderboard, please click here. If you’re looking for more information on the Top Experts badge, please click here.

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FixMas Report: Top Consumer Electronic Troubleshooting Problems of the 2011 Holiday Season

FixYa, the leading product Q&A destination, is proud to unveil its FixMas 2011 holiday report, detailing the most popular consumer electronics items of the holiday season and their reliability head to head against competing products.

The holidays may be over, and the gifts unwrapped, but proud new device owners could just now be discovering a sea of problems with their new gadgets. This holiday’s report reveals the most popular problems experienced by consumers from November 2011 to the start of January 2012.

The report releases a number of troubleshooting lists (below), including the top smartphones, top tablets, and top game consoles of the holiday season, with details of major issues for each product. For example, the FixMas report finds that the iPhone is plagued by battery problems, while Apple’s iPad is found to be much more reliable than competing tablets and e-readers.

In addition, FixYa’s detailed product troubleshooting census uncovered a number of surprising results:

  • The iPhone tops the list of troubleshooting requests for smartphones, with a whopping 40% of the issues related to the battery.
  • Non-touchscreen smartphones such as the BlackBerry Curve and Nokia E63 have few troubleshooting requests than their touchscreen cousins, like Samsung Galaxy phones and iPhones.
  • The iPad is found to be far more reliable than competing Android tablets like the Samsung Galaxy and Coby Kyros, which tend to have many more touchscreen-related issues like screen freezes.
  • Gaming consoles in general (XBox 360, PS3, and Nintendo Wii) require the largest amount of troubleshooting, being responsible for just over 60 percent of the total questions asked by FixYa users during the holiday season.

FixYa brings consumers the most comprehensive solution database in the world. FixYa’s FixMas data was generated from over 20 million users, 650,000 experts, and 10 million product problems and solutions. FixYa’s unique access to crowd-sourced product Q&A from consumers, grants the company transparent data that no other service can claim to provide. FixYa’s troubleshooting data comes from real-life consumer experience with products and product problems.

The graphs generated from FixYa’s FixMas data report can be seen by clicking “Continue Reading” below.

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FixYa improves user experience with new Search Function and Ask Details Gauge

Here at FixYa we are proud of our efforts to constantly improve the user experience. Every day we come to the office we have one goal in mind– make our site as intuitive and enjoyable as possible for all of you.

Today we have made two small but important changes to our user experience that will help both Experts and askers alike.

For starters, many have already noticed the improvements to our search function located in the top right hand corner of your home page.

Instead of an auto-fill occurring within the confines of the search box, we now offer users a list of 7 thread pages (complete with question and solution) based on what you are currently searching for. Along with having a sleek design that looks great in action, the tool is a huge benefit for users looking for a quick solution to their problem.

No more loading and reloading various pages in the archives in an attempt to find a solution, and certainly no more confusion as you desperately try to guess what the best search term might be– type in a phrase, browse the solutions, and enjoy the results in real-time.

It’s that simple.

Although this tool is primarily used by askers searching through previous solutions, our Experts have seen benefits as well. Since the new search function returns more relevant results than others found across the web, FixYa’s best Experts have more eyes on their top-notch solutions.

This means more opportunity for positive rankings, with Experts (who earn points) and askers (who find solutions) all winning at the same time.

Thumbs up indeed.

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