Occasionally on the blog we will be profiling an Expert or FixYa employee so that you can get to know the people behind the scenes on more of a personal level. This week we have Scott Connely, a member of our customer service team.
Scott was born in Leicestershire, England in 1977 located in the small town of Market Harborough where he lived for a majority of his teenage years. At school Scott was very sporty and was a member of the athletics, swimming and gymnastics teams. Riding his bike was his favorite pastime as a child, and he put that to good use delivering newspapers in his neighborhood.
During his first job since leaving school, Scott earned himself a qualification in Customer Service with a work based youth program. It was here that Scott learned all he needed to know about the Customer Service industry.
At the age of 23 Scott decided it was time to broaden his horizons and took himself off to Sydney Australia on a working holiday visa. He spent a majority of the year having fun, experiencing a different culture, and meeting new people. Whilst out and about Scott met his longtime partner and stayed in Australia for 6 years. He now lives in Israel where he is working for FixYa as an Expert Support representative and has been with the company for 2 years.
Scott loves nothing more than travelling and searching for new adventures. So far he has travelled to Thailand 8 times and spent 4 ½ months travelling around India and has visited a lot of Asia and Europe. When he is not working or working out at the gym he enjoys to be in the kitchen where he cooks healthy meals. He also has a 2 ½ year old Husky aptly named Sydney.
To get to know him a little better, we asked Scott a few questions about his role at FixYa and what makes him tick.
Q: What role you play at FixYa?
I have been with FixYa for 2 years. I began working in the Customer Support department and now I assist Experts with their enquiries. I answer Experts emails regarding a range of different issues they may be having or passing on their feedback and ensuring that their voices are heard. But that’s not it – I have my thumb in a lot of pies and I like to keep myself busy with various projects that come up, for example I am working on a comparison project where I am comparing FixYa to other leading Q&A sites.
Q: What do you most like about your job in Expert support?
I like working at FixYa as we have a nice group of individuals and it’s laid back. I really enjoy customer service and being on the front line. Assisting the Experts with their range of inquiries certainly keeps me on my toes because they know a lot about the site.
Q: What do you like most about FixYa?
I think that FixYa in comparison to all of the other Q&A website’s has a lot of great features and is very aesthetically pleasing. Fixya is constantly involving and there is a lot of exciting things about to happen with FixYa. For example the FixYa Point Shop just opened and I am excited to see how it has worked for the Experts and what they think about it. FixYa is extremely dynamic and you can never know what is around the corner.